Sheva Simmons
Nassau
Summary
Sheva is a highly skilled AV specialist with 1 year of professional experience in managing and executing successful events. Adept at providing exceptional audiovisual support and delivering outstanding technical solutions. Seeking a challenging position where he can utilize his expertise and contribute to creating memorable experiences through seamless AV operations.
Overview
1
1
year of professional experience
Work History
Audio Visual Specialist
Fusion Superplex
09.2022 - Current
- Successfully managed over 25 events, including conferences, seminars, and corporate functions
- Collaborated closely with event planners and clients to understand their AV requirements and deliver tailored solutions
- Oversaw setup, operation, and troubleshooting of audio, visual, and lighting equipment, ensuring optimal performance throughout each event
- Provided on-site technical support and conducted thorough equipment checks to guarantee smooth AV operations
- Trained and supervised a team of technicians to ensure efficient day-to-day task execution and high-quality service delivery.
- Identified issues, analyzed information and provided solutions to problems
- Worked flexible hours across night, weekend and holiday shifts
Technical Support Agent
Fusion Superplex
06.2022 - 09.2022
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Resolved associate, tool and service delivery issues revealed by statistical reports
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Cross-trained and backed up other customer service managers
Education
Certificate - Management, Workplace Conduct & Safety
Job Readiness
Nassau, Bahamas06.2022
Certified Service Professional - Tourism & Hospitality, History, Economics
Bahama Host
Nassau, Bahamas06.2022
Highschool Diploma - Music History, Literature, And Theory
C.R.Walker Senior High
Nassau, Bahamas2020
Skills
- Proficient in operating and troubleshooting a wide range of AV equipment, including sound
- Systems, projectors, lighting systems, and video displays
- Strong knowledge of audiovisual technologies and industry standards
- Excellent organizational and time management skills, with the ability to multitask and prioritize
- Tasks effectively
- Exceptional problem-solving abilities to address technical issues quickly and efficiently
- Strong communication and interpersonal skills, ensuring effective collaboration with clients,
- Event staff, and team members
- Detail-oriented with a commitment to delivering high-quality results in fast-paced environments
- Proficient in
- ESA2, Projector systems, Anydesk, Vista POS systems, Triple Play Digital
- Signage
- Decision-Making
Timeline
Audio Visual Specialist
Fusion Superplex
09.2022 - Current
Technical Support Agent
Fusion Superplex
06.2022 - 09.2022
Certificate - Management, Workplace Conduct & Safety
Job Readiness
Certified Service Professional - Tourism & Hospitality, History, Economics
Bahama Host
Highschool Diploma - Music History, Literature, And Theory
C.R.Walker Senior High
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