SIERRA FERGUSON
Nassau, Bahamas
Summary
Experienced leader with influential and authoritative capabilities, consistently achieving notable accomplishments. Poised, sharp and possessing extensive strategy and client engagement experience. Devoted to delivering quality service and exceeding expectations. Seeking to expand upon a proven track record of success and contribute to an organization's goals, needs, and profitability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
Dolphin Cay, Atlantis
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided exceptional service during high-volume periods, maintaining composure under pressure while handling multiple tasks simultaneously.
- Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
SENIOR GUEST SERVICE HOSTESS
Dolphin Cay, Atlantis
04.2023 - 12.2023
- Promoted within one year for exceeding department's goals and demonstrating leadership capabilities.
- Provided exceptional service to clients through friendly interactions, prompt issue resolution, and proactive assistance in a fast-paced environment.
- Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that enhanced the client experience.
GUEST SERVICE HOSTESS
Dolphin Cay, Atlantis
03.2022 - 04.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting clients, and updating reservation logs simultaneously.
Education
HIGH SCHOOL -
Aquinas College
06.2020
Skills
- Microsoft Office Proficiency
- RTP and LMS Software Knowledge
- Active Listening and Communication
- Team Building and Leadership
- Exceptional Customer Service
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
Accomplishments
Highlighted company wide for commitment from Atlantis University for successfully completing all training sessions.
Promoted within 8 months to Assistant Manager after being promoted to Senior Guests Service Hostess.
Awarded Employee of the Month for June 2022.
Certification
- Emergency Medical Responder Training - September 2024
- CPR & First Aid Training - February 2024
Timeline
ASSISTANT MANAGER
Dolphin Cay, Atlantis
12.2023 - Current
SENIOR GUEST SERVICE HOSTESS
Dolphin Cay, Atlantis
04.2023 - 12.2023
GUEST SERVICE HOSTESS
Dolphin Cay, Atlantis
03.2022 - 04.2023
HIGH SCHOOL -
Aquinas College
- Emergency Medical Responder Training - September 2024
- CPR & First Aid Training - February 2024