Simone Williams
Nassau,NP
Summary
Self-motivated professional with extensive experience in guest services. Skilled in customer relations, recordkeeping, and problem-solving. Maintains a positive atmosphere through outgoing communication and greetings. Adept Front Office Assistant dedicated to providing exceptional attention to guest needs. Expert in answering questions, offering information, and facilitating efficient check-in and check-out services. Builds strong relationships with guests and colleagues. Hardworking professional with a problem-solving mindset, assisting visitors by promptly responding to requests and finding appropriate solutions. Possesses excellent attention to detail, telephone etiquette, and email communication skills. Outgoing individual experienced in handling multiple tasks while remaining composed in all situations. Offers excellent computer skills, customer service expertise, and collaboration abilities. Works effectively with office visitors and vendors.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Sonic Express
Nassau , NP
01.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods, including credit cards and checks.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Teacher
First Step Academy
Nassau, NP
09.2022 - 12.2023
- Monitored student progress and provided individualized instruction to meet diverse learning needs.
- Collaborated with colleagues to develop curriculum, plan field trips and coordinate school events.
- Created an environment that was conducive to learning and appropriate for the physical, social and emotional development of students.
- Provided guidance on behavior management strategies to ensure a safe classroom environment.
- Conducted parent-teacher conferences to discuss student progress and address any concerns or issues.
- Developed Individual Education Plans for special needs students in accordance with district policies.
- Promoted critical thinking through open-ended questions, problem solving activities and group discussions.
- Advised parents on how best to support their child's academic success at home.
- Participated in professional development workshops related to current educational trends.
- Created and maintained safe learning environment for students.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Teacher
The Learning Experience
Nassau , NP
04.2020 - 04.2021
- Organized and facilitated small group activities to support learning objectives.
- Created a positive, encouraging environment for students to foster academic success.
- Utilized technology in the classroom such as interactive white boards, laptops, tablets., to enhance lessons.
- Collaborated with other teachers, administrators and parents on curriculum development and implementation.
- Employed online learning management systems and other diverse instructional resources to offer students remote assistance with assignments.
- Partnered with parents to maintain open communication, advise on available resources and build parental abilities necessary for student support.
- Integrated variety of educational programs to develop strong academic foundation.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
- Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.
- Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
- Instructed students individually and in groups using varied teaching methods.
Education
High School Diploma -
Anatol Rodgers High School
New Providence 06-2013
Skills
- Group and individual instruction
- Curriculum Planning
- Progress Reporting
- Creative lesson planning
- Special Needs Support
- Child development knowledge
- Social-emotional learning
- Early Childhood Education
- Motor Skill Development
- Child Supervision
- Classroom Organization
- Student Records Management
- Activity Planning
- Lesson Planning
- Classroom Management
- Child Safety Procedures
- Positive Reinforcement
- Conflict resolution techniques
- Guest Relations
- Office Organization
- Administrative Support
- Appointment confirmation
- Customer Service
- File Organization
- Supply Management
- Cash Handling
- Meeting Arrangements
- Problem-solving skills
- Listening Skills
- Team Collaboration
- Office supplies ordering
- Customer assistance and interaction
- Email and telephone decorum
- Appointment Scheduling
- Work Prioritization
- Conflict Management
- Time Management
- Telephone Etiquette
References
References available upon request.
Timeline
Front Desk Receptionist
Sonic Express
01.2024 - Current
Teacher
First Step Academy
09.2022 - 12.2023
Teacher
The Learning Experience
04.2020 - 04.2021
High School Diploma -
Anatol Rodgers High School
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