Skye Minnis
Andros,
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills over the years. Manages upset customers/students with precision and poise and defuses high-pressure situations with grace and diplomacy. With recently being Bahama Host and STCW certified.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Research Assistant
Saving The Blue
Andros
11.2022 - Current
- Conduct and learn field techniques with sharks and rays.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Performed statistical, qualitative, and quantitative analysis.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Created surveys and questionnaires to collect data for research projects.
Educational Intern
International Field Studies
Andros
05.2022 - 06.2023
- Mentored small groups of students in formal and informal settings.
- Offered tutoring in math and English language arts to help students meet educational objectives.
- Organized, adapted and planned instructional materials and proposed innovative ideas for enhanced learning.
- Collaborated with teachers and supported individualized and student-driven academic goal setting.
- Cultivated positive relationships with administration, teaching staff, and students.
Cashier
Adina’s
Andros
10.2022 - 02.2023
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
Agent
JKPMO Room Rentals
Nassau
12.2017 - 05.2022
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
Customer Service Agent
Western Air
Andros
06.2016 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
Associate of Science - Marine Science
Bahamas Agriculture And Marine Science Institute
Andros05.2023
High School Diploma -
Huntley Christie High
Andros05.2021
Skills
- Public Speaking
- Computer Skills
- Team Collaboration
- Interpersonal and Social Skills
- Adaptability
- Emergency Response
- Diving
- Guest Satisfaction
- Time Management
- Deck and Boat Seamanship
- Guest Interaction
Certification
- Open Water Diver, PADI - 2019
- Advance Open Water Diver, PADI, 2021
- Rescue Diver, PADI, 2022
- Wilderness First Aid (WAF), American Safety and Health Institute, 2022
- Reef Rescue, PADI, 2023
Timeline
Research Assistant
Saving The Blue
11.2022 - Current
Cashier
Adina’s
10.2022 - 02.2023
Educational Intern
International Field Studies
05.2022 - 06.2023
Agent
JKPMO Room Rentals
12.2017 - 05.2022
Customer Service Agent
Western Air
06.2016 - 09.2017
Associate of Science - Marine Science
Bahamas Agriculture And Marine Science Institute
High School Diploma -
Huntley Christie High
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