Soffain Campbell
Nassau,NP
Summary
Proven in delivering exceptional customer service and problem-solving, honed at Nassau Flight Service. Expert in passenger assistance and cash management, ensuring seamless operations and high satisfaction rates. Demonstrated ability to maintain composure under pressure, driving loyalty and repeat business. Achieved significant improvements in service efficiency and customer experience.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Nassau Flight Service
06.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Sales Clerk
Multi Discount Furniture
06.2020 - 05.2024
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
Education
High School Diploma -
C.R Walker Senior High School
Market Street, Nassau06-2019
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Public announcements
- Cash management
- Problem-solving
Timeline
Passenger Service Agent
Nassau Flight Service
06.2024 - Current
Sales Clerk
Multi Discount Furniture
06.2020 - 05.2024
High School Diploma -
C.R Walker Senior High School
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