Sofia Braga

I work as a waitress during weekends which includes the following activities:

• Collaborated with team members to consistently provide efficient service during peak hours.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

As my family has two holiday homes which we rent, I take care of managing them, since I gained experience working with a real estate agency during the past summers, doing the same type of work which involves renting houses, I now manage my family's properties. This requires not only handling bookings on platforms like Booking/Airbnb but also:

• Warm reception of foreign guests
• Providing initial information of interest to the guests
• Managing guest arrivals including support, escorting, and handling procedures
• Checking and coordinating the order and cleanliness of accommodations before guest arrival
• Providing professional and courteous responses to guest inquiries
• planning work activities in compliance with the required timelines
• I keep in touch with them while they are staying at the property
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.

I work every summer at my family business, where I get to understand deeper what I study, this includes:

• Management of incoming and outgoing paper and electronic documentation.
• Review of administrative documents in compliance with internal criteria and procedures.
• Office support activities including photocopying, faxing, and document filing.
• Cataloging, organizing, and archiving documentation.