Sonovia Johnson

Cash Management: Accurately recorded and analyzed daily cash flow for clinic and pharmacy operations, ensuring precise financial reporting and reconciliation.

Patient Record Oversight: Conduct thorough examinations of patient records to guarantee completeness, enhancing the efficiency of billing processes and facilitating timely payments.

Billing Accuracy: Maintained and updated comprehensive billing records, implementing best practices to ensure data integrity and compliance with financial regulations.

Journal Entry Preparation: Prepared monthly accounts receivable journal entries for the Financial Controller, streamlining the financial close process and improving reporting timelines.

Account Reconciliation: Conducted monthly reconciliations of billing and accounts receivable accounts with the general ledger, enhancing the accuracy of financial statements and audit trails.

Data Analysis & Reporting: Developed and maintained detailed spreadsheets for reporting purposes, providing the Financial Controller with actionable insights into financial performance.

Audit Coordination: Successfully coordinated fiscal year-end audit requests for the accounts receivable portfolio, facilitating a smooth audit process and ensuring compliance with financial standards.

Financial Reporting: Produced various financial reports that supported strategic decision-making for the Financial Controller, highlighting trends and areas for improvement.

Customer Interaction: Fostered strong relationships with patients and external customers,

addressing inquiries and resolving issues to enhance customer satisfaction and support revenue collection.

Administrative Support: Provided comprehensive administrative and clerical support to the Operations Controller, enhancing operational efficiency and facilitating smooth workflow.

Report Generation: Produced a variety of operational and financial reports, delivering critical insights for decision-making and performance evaluation.

Payment Processing: Accurately input payments into the financial system, ensuring timely and precise recording of transactions to maintain accurate financial records.

Cash Management: Collaborated with the Clinic Manager to assist with daily cash counts and cash drop procedures, reinforcing financial integrity and security.

Supply Record Keeping: Assisted in maintaining accurate records of supplies, contributing to effective inventory management and resource allocation.

Supply Audits: Conducted on-site supply audits for clinics, ensuring compliance with inventory standards and identifying areas for improvement.

Event Coordination: Prepared and supervised health fairs and other promotional events, enhancing community engagement and supporting organizational outreach efforts.

Stakeholder Interaction: Engaged with patients and external vendors, fostering strong relationships and ensuring effective communication regarding services and supplies.

• Executive Support: Provided comprehensive administrative and clerical support to the CEO, ensuring seamless day-to-day operations and effective time management.
• Operational Oversight: Ensured the completion of daily duties and tasks, contributing to the overall efficiency of the organization.
• Customer and Supplier Liaison: Acted as a liaison between customers and suppliers, facilitating clear communication and ensuring timely resolution of inquiries and issues.
• Order Management: Oversaw the invoicing process for orders, ensuring accuracy and timely disbursement to drivers, which enhanced operational efficiency.
• Storefront Management: Ensured the storefront was opened and closed daily, maintaining a secure and organized environment for staff and customers.
• Payment Processing: Handled cash and credit card payments, conducting end-of-day sales closeouts to ensure accurate financial reporting and accountability.

• Client Account Management: Successfully managed various U.S.-based and international airline client accounts, ensuring high levels of service and satisfaction.
• Training Development: Presented and facilitated training courses for aviation regulatory bodies, enhancing compliance and operational standards across the industry.
• Record Management: Oversaw record management for over 100 employees, ensuring accuracy and accessibility of information in compliance with organizational policies.
• Training Delivery: Conducted training sessions at multiple stations, delivering consistent and effective training programs that improved employee performance and operational efficiency.
• Performance Audits: Executed performance audits to assess compliance and effectiveness of training initiatives, providing actionable insights for continuous improvement.
• Onboarding Coordination: Led New Hire Orientation and onboarding processes, ensuring new employees received comprehensive training and resources for successful integration.
• Client Liaison: Acted as a liaison with clients both locally and internationally, fostering strong relationships and addressing inquiries to enhance client satisfaction.
• Incentive Program Coordination: Coordinated employee incentive programs to boost morale and engagement, driving productivity and retention.
• Process Improvement: Maintained and refined internal company processes, optimizing efficiency and aligning operations with organizational goals.
• Reporting: Generated internal reports to support decision-making and meet organizational objectives, providing critical data for strategic planning.
• Supervisory Role: Served as Silver Airways Station Training Supervisor, ensuring adherence to training standards and operational excellence.
• Train-the-Trainer Certification: Delivered Train-the-Trainer sessions for multiple airlines, including Air Canada, COPA Airlines, WestJet, Sunwing Airlines, and Sun Country, empowering staff to effectively train new employees.