Sophia Bryan
New Providence
Summary
Customer-focused and dependable professional with over 10 years of experience in hospitality and customer service. Skilled in communication, conflict resolution, and building positive client relationships. Proven ability to work well under pressure, deliver excellent service, and contribute to team success. Seeking an opportunity to bring strong interpersonal skills, adaptability, and dedication to a dynamic organization.
Overview
14
14
years of professional experience
Work History
On-call Hostess
Rosewood Hotel
07.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills and balancing responsibilities.
Bartender
Old Fort Bay
12.2022 - 07.2025
- Mix and serve beverages with efficiency and attention to customer preferences
- Provide a welcoming atmosphere and maintain high standards of service
Customer Service Representative
Leisure Travel & Tours
05.2017 - 04.2023
- Greeted and assisted tourists, ensuring a positive first impression
- Provided transportation guidance and detailed travel plan information
- Handled customer inquiries and resolved issues promptly
Hostess
Splendid Marketing Ltd.
11.2013 - 06.2016
- Welcomed and seated customers in a professional and friendly manner
- Responded to inquiries, managed reservations, and maintained guest satisfaction
- Supported smooth daily operations and coordinated with staff to meet client needs
Bartender
Sandals Royal Bahamian Resort
06.2011 - 07.2013
- Prepared and served beverages while delivering high-quality guest service
- Maintained cleanliness and organization of the bar and utensils
- Assisted with customer requests and ensured a positive experience
Education
Certificate of Completion -
R. M. Bailey Senior High School
01.2011
Skills
- Customer Service Excellence
- Strong Communication Skills
- Conflict Resolution & Problem Solving
- Team Collaboration & Support
- Adaptability & Flexibility
- Computer Literacy (Microsoft Office, Internet & Email)
Timeline
On-call Hostess
Rosewood Hotel
07.2025 - Current
Bartender
Old Fort Bay
12.2022 - 07.2025
Customer Service Representative
Leisure Travel & Tours
05.2017 - 04.2023
Hostess
Splendid Marketing Ltd.
11.2013 - 06.2016
Bartender
Sandals Royal Bahamian Resort
06.2011 - 07.2013
Certificate of Completion -
R. M. Bailey Senior High School