Sophia Bernadette Hart-Rolle
Nassau,N.P.
Summary
Certified Manager with more than 20 years experience managing several diverse teams with as many as 30 persons in different physical locations. Successful at managing many challenging projects, meeting deliverables within specific time frames and budgets. Imparts clear vision to guide cohesive, high-performing teams. Versatile and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Effective leader with pleasant personality and commitment to build successful teams which resulted in increased revenue, operating cost reductions and improved customer satisfaction. Highly personable and diplomatic communicator.
Overview
31
31
years of professional experience
Work History
Senior Manager, Exuma and Southeast Bahamas
Bahamas Telecommunications Company Ltd.
George Town, Exuma, The Bahamas
03.2014 - 04.2018
- Provided strong leadership to enhance team productivity and morale across several islands.
- Implemented and developed operational standards, policies and procedures.
- Cross trained existing employees to maximize team agility and performance.
- Conducted performance evaluations, compensations and made recommendations for hiring to maintain appropriate staffing requirements.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Held weekly meetings to create business plans and workshops to drive sales and maintain resilient and reliable network to provide excellent customer service.
- Managed service provision and maintenance.
- Recommended and implemented successful strategies to achieve short- and long-term sales revenue and network objectives.
- Effectively managed monthly sales inventory of more than $700,000
- Liaised with different vendors and negotiated small operating contracts to optimize costs.
- Implemented productivity benchmarks across all departments to maximize company revenue and improve customer service.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing reports.
- Carried out and developed social media, e-blast and public relations campaigns.
- Provided strong leadership to enhance team productivity and morale.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Manager, Customer Services - Exuma
Bahamas Telecommunications Company Ltd.
George Town, Exuma, The Bahamas
11.2009 - 02.2014
- Managed and motivated employees to be productive and engaged in work.
- Often accomplished sales targets set by senior management within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved both staff and customer inquiries and complaints, actively listening to concerns and finding appropriate recommendations and resolutions.
- Cross-trained existing employees to maximize team agility and performance.
- Managed revenue collection and bank deposit for five sales offices.
Manager, Exuma Cays
Bahamas Telecommunications Company Ltd.
Staniel Cay, Exuma, The Bahamas
06.2002 - 10.2009
- Managed and motivated customer services and technical employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts and customer complaints, actively listening to concerns and finding appropriate recommendations.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary recommendations for adjustments.
- Communicated clearly with team members and senior management to keep everyone abreast of challenges, objectives, and successes.
- Made recommendations to senior management for service improvement and operating cost efficiency
- Effectively controlled costs to keep business operating within budgets.
- Developed and maintained good relationships with staff, customers and suppliers.
Manager, Public Relations
Bahamas Telecommunications Company Ltd.
Nassau, New Providence, The Bahamas
10.1990 - 05.2002
- Helped plan and execute company events including major international conferences, press conferences, workshops and meetings, and numerous social events.
- Coordinated media events, photo opportunities and press interviews.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Built and maintained relationships with relevant media outlets and journalists.
- Assisted Marketing Department with promoting new products and services on live broadcast remotes.
- Assisted with preparation of company's Annual Report.
- Editor for company's news booklet.
- Prepared staff notices.
News Reporter & Anchor
Broadcasting Corporation of The Bahamas
Nassau, New Providence, The Bahamas
02.1987 - 10.1990
- Researched and crafted well-written, factual news reports for both radio and television.
- Delivered news reports as reporter and anchor for both radio and television covering crime, politics, business and more.
- Hosted live television event coverages.
- Interviewed sources and developed relationships with informants to obtain vital information for stories.
Education
MBA - Business Administration
Nova Southeastern University
Fort Lauderdale, Florida, USA07.2015
Certified Manager - Business Management
University of Wisconsin - Madison
Wisconsin, USABachelor of Arts - Telecommunications
Texas Southern University
Houston, Texas, USA05.1987
High School Diploma -
Coral Gables Senior High School
Coral Gables, Florida, U.S.A.06.1982
Skills
- Excellent Written and Oral Communications
- Devising and Managing Budgets
- Records Organization and Management
- Time Management
- Customer Service
- Performance Management and Evaluation
- Team Building and Coaching
- Conflict and Complaint Resolution
- Managing Retail Sales
- Marketing & Public Relations
- Inventory Tracking and Management
- Safety and Security Enforcement
- Process and Procedure Development
- Proficient Computer Skills (Microsoft Word, Excel, PowerPoint)
Hobbies
Fishing, cooking, dancing, traveling, and decorating
Timeline
Senior Manager, Exuma and Southeast Bahamas
Bahamas Telecommunications Company Ltd.
03.2014 - 04.2018
Manager, Customer Services - Exuma
Bahamas Telecommunications Company Ltd.
11.2009 - 02.2014
Manager, Exuma Cays
Bahamas Telecommunications Company Ltd.
06.2002 - 10.2009
Manager, Public Relations
Bahamas Telecommunications Company Ltd.
10.1990 - 05.2002
News Reporter & Anchor
Broadcasting Corporation of The Bahamas
02.1987 - 10.1990
MBA - Business Administration
Nova Southeastern University
Certified Manager - Business Management
University of Wisconsin - Madison
Bachelor of Arts - Telecommunications
Texas Southern University
High School Diploma -
Coral Gables Senior High School