Stacy Mckinney Albury Williams
Nassau,NP
Summary
Perceptive and hospitable food and beverage manager with several years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners.
Resourceful Assistant Food and Beverage Manager recognized for high productivity levels and ability to complete tasks efficiently. Skilled in inventory management, staff training, and customer service, ensuring smooth operations within fast-paced environments. Excel at communication, teamwork, and problem-solving, contributing to enhanced guest satisfaction and operational success.
Overview
21
21
years of professional experience
Work History
Assistant Food and Beverage Manager
Superclubs Breezes
New Providence , Nassau
04.2012 - Current
- Provided exceptional customer service to guests in a timely and efficient manner.
- Ensured compliance with all health, safety and sanitation regulations.
- Coordinated staff schedules and assigned tasks to ensure efficient workflow.
- Monitored food quality control procedures to ensure high standards of product.
- Assisted with menu planning and recipe development.
- Organized special events such as banquets, weddings.
- Maintained detailed records of inventory levels and ordering supplies as needed.
- Supervised daily operations of the restaurant including kitchen staff, servers, bartenders.
- Conducted regular performance evaluations for staff members to identify areas of improvement.
- Resolved customer complaints in an efficient and professional manner.
- Managed payroll activities including calculating employee hours worked and overtime pay.
- Performed administrative duties such as filing paperwork, creating purchase orders.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Customer Service Supervisor
Southern Air Charter
New Providence , Nassau
04.2004 - 09.2007
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
Education
Certificate -
Atlantic College & Theological Seminary
Bahamas 12-2003
High School Diploma -
Aquinas College
Bahamas 06-1999
Skills
- Food presentation
- Sanitation Standards
- Food Safety Compliance
- Employee Scheduling
- Table management
- Menu development
- Wine Knowledge
- Operational Efficiency
- Service Delivery Management
- Employee Supervision
- Strategic Planning
Timeline
Assistant Food and Beverage Manager
Superclubs Breezes
04.2012 - Current
Customer Service Supervisor
Southern Air Charter
04.2004 - 09.2007
Certificate -
Atlantic College & Theological Seminary
High School Diploma -
Aquinas College