STEFONIE JEAN CHERY
Nassau,NP
Summary
Reliable Front Line Associate with solid background in customer service and operations. Known for maintaining high standards of accuracy, efficiency, and productivity while adhering to strict deadlines. Skilled at fostering strong relationships with colleagues and customers alike, to promote positive team dynamics and exceptional customer experience. Previous roles demonstrate impact through increased operational efficiency and improved customer satisfaction ratings.
I am a hardworking, determined, reliable, respectful, disciplined, and trustworthy person seeking an opportunity to succeed in a company. I am confident in my knowledge and abilities.
My willingness to work hard and build my skill base will make me a good candidate for the job. I possess excellent verbal and written communication skills, and a pleasant, assertive manner.
Overview
7
7
years of professional experience
Work History
FRONT LINE ASSOCIATE (FLA)
GRACE KENNEDY MONEY SERVICES WESTERN UNION
NASSAU, N.P., THE BAHAMAS
01.2024 - Current
- Completed daily paperwork accurately and submitted it in a timely manner.
- Operated cash register efficiently and accurately while processing transactions quickly.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Operated cash registers, processed transactions, and handled cash accurately.
- Kept abreast of regulatory changes and industry standards to ensure compliance.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Conducted due diligence on behalf of clients for various transactions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
HEAD CASHIER
FERGUSON STREET CONVENIENCE STORE
NASSAU, N.P., THE BAHAMAS
10.2018 - 11.2023
- Provided feedback to management on cashier performance, identifying training needs and opportunities for improvement.
- Processed payments promptly for customers to exceed productivity standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Greeted customers promptly and responded to questions.
Bartender
ISLAND LIFE/ FISH FRY
NASSAU, N.P., THE BAHAMAS
06.2018 - 09.2018
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Completed regular bar inventories and daily requisition sheets.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Developed good working relationships with fellow employees through effective communication.
- Recognized by management for providing exceptional customer service.
Education
CERTIFICATE OF COMPLETION - BUSINESS STUDIES
C. R. WALKER SENIOR HIGH SCHOOL
BAILLOU HILL ROAD06-2018
PHARMACY TECHNICIAN CERTIFICATE - PHARMACY TECHNICIAN
TRAINING SOLUTION CONCEPT MANAGEMENT
NASSAU, THE BAHAMASSkills
- Cash register operation
- Transaction processing
- Customer service
- Sales techniques
- Regulatory compliance
- Inventory management
- Problem solving
- Complaint handling
- Conflict resolution
- Emotional intelligence
- Call center operations
- Computer skills
- Refunds processing
- Phone etiquette
Languages
English
First Language
cr
Beginner
A1
Timeline
FRONT LINE ASSOCIATE (FLA)
GRACE KENNEDY MONEY SERVICES WESTERN UNION
01.2024 - Current
HEAD CASHIER
FERGUSON STREET CONVENIENCE STORE
10.2018 - 11.2023
Bartender
ISLAND LIFE/ FISH FRY
06.2018 - 09.2018
CERTIFICATE OF COMPLETION - BUSINESS STUDIES
C. R. WALKER SENIOR HIGH SCHOOL
PHARMACY TECHNICIAN CERTIFICATE - PHARMACY TECHNICIAN
TRAINING SOLUTION CONCEPT MANAGEMENT
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