Giovanna Bullard
Experienced CSR
Nassau,Bahamas
Summary
To be a part of an establishment where I can grow, learn and succeed, and also to maximize my skills and potential as I contribute fresh and keen ideas that can lead to positive and impacted role modeling to show stability and firm grasping in any industry I am a part of.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Island Care Couriers
Nassau
01.2024 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
Cashier
Shell OFB
Nassau, Bahamas
03.2020 - 09.2022
- Ensure all cash and credit transactions were handled correctly
- Greet and serve all customers with a pleasant attitude
- Keep track of all gas levels and store items
- Contact : Mr
- Kevin Lockhart
Head Cashier
Bet Vegas Casino
Nassau, Bahamas
02.2019 - 03.2020
- Manage daily assigned store
- Ensure all shifts were filled by cashiers daily
- Handle all cash transactions
- Ensure store was stocked and had all necessities needed
- Contact : Mr
- Alphonza Ward - (242) 326-1010
Cashier
Ultra Games
Nassau, Bahamas
02.2017 - 07.2018
- Customer Service Training Certified
- Ensure all cash transactions were approved and done correctly
- Handle cash and cheques daily
- Ensure Z-Out was balanced and printed
- Contact : Mrs
- Whymms (deceased) - (242) 328-4263
Jr. Counselor
Pathfinder Club
Nassau, Bahamas
02.2005 - 04.2014
- Knowledge of the pathfinder Aim, Motto, Law & Pledge
- Basic knowledge of exercise
- Contact : Mr
- Barry Saunders - (242) 322-3822
Education
Soft Skills -
B. T. V. I
04.2021
Cosmetology -
C. C. Sweeting Senior High
06.2014
Skills
- Quickbooks
- Microsoft proficient
- Intermediate communication skills
- POS
- Intermediate knowledge
- Computer Literate
- Scheduling
- Follow-up skills
- Call center experience
- Dispute resolution
- Credit adjustments
Accomplishments
CSR Training, 05/01/18, Fully Trained
Hobbies and Interests
- Interacting & meeting new people
- Traveling
- Reading
Projects
Project Name
Volunteer Experience
Jr. Counselor, Pathfinder Club, 02/01/05, 04/01/14, Nassau, Bahamas, Knowledge of the pathfinder Aim, Motto, Law & Pledge, Basic knowledge of exercise, Mr. Barry Saunders, (242) 322-3822
Languages
- English, Native or Bilingual Proficiency
- Spanish, Limited Working Proficiency
- French, Elementary Proficiency
Timeline
Customer Service Representative
Island Care Couriers
01.2024 - Current
Cashier
Shell OFB
03.2020 - 09.2022
Head Cashier
Bet Vegas Casino
02.2019 - 03.2020
Cashier
Ultra Games
02.2017 - 07.2018
Jr. Counselor
Pathfinder Club
02.2005 - 04.2014
Soft Skills -
B. T. V. I
Cosmetology -
C. C. Sweeting Senior High
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