Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Miller Jr

Nassau, Bahamas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Police Constable

Royal Bahamas Police Force
04.2016 - Current
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Managed crime scenes to protect personnel and preserve evidence.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Performed general patrol services and provided traffic control.
  • Confronted and resolved emergency and non-emergency situations.
  • Provided crime prevention suggestions and recommendations.
  • Booked suspects into custody by processing mug shots and fingerprints.
  • Educated staff members on proper field procedures to boost public trust in officers and efficiency.
  • Led undercover sting operations to target perpetrators of vice crimes.
  • Introduced New technologies such as: body Cameras, and Newer Radio Models
  • Trained Police and Civilian staff to use the newly implemented E-911 system designed by Motorola. Administrator duties: to assign/changed User names, passwords, and privileges.
  • Network Administrator representative for NEMA for ensuring that all emergency communication devices were tested, and functioning in the event of a natural diaster throughout the entire Bahamas.
  • Trained Police and Civilian Staff in using the Iridium GO satellite phones.
  • Ensured that radio frequencies were functioning properly at all times.
  • Accessed servers for recordings of video footage and radio transmissions to be used as evidence.
  • Maintained and Secured Communications Department servers.
  • Ensured Police Control Room computers and other hardwares were integrated properly for maximum efficiency output.
  • K9 and S.W.A.T trained.
  • CCTV technician.
  • Programmed all Motorola XTS radios. Repair damages to radios such as: Screens, Antenna's, and Batteries.
  • Calibrated all radios to work on encrypted radio frequency to ensure that all transmissions were secured.

TRT/ REV-Voice Technician

Cable Bahamas
08.2010 - 12.2011
  • Troubleshooting all LAN/WIFI connection issues
  • Ensured that all nodes island wide were up and operating
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Answered questions and provided information to customers about new software or hardware.
  • Documented support interactions for future reference.
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to VOIP/Internet technical support needs.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Generating reports, and updating managers on on-going issues, and coming up with logical solutions to resolving, and preventing future issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Dispatched Field Technicians when needed.

Systems Technician/Assistant Manager

Kerzner International
02.2008 - 07.2010
  • Submitted daily paperwork to record completed jobs and related information.
  • Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
  • Explained to customers and demonstrated how specific system works.
  • Worked to create safe, low-cost and dependable designs.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for network and server issues.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Monitored network hardware operations to evaluate proper configuration.
  • Tended to machines (Computers,Routers, Switches), troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to guests proper methods for operating equipment after it had been installed.
  • Researched and implemented new technologies and equipment.
  • Installed Cat5 and Cat6 cables for ethernet connections, basic knowledge of configuring Fiber optics cables.
  • Responded to all guest calls concerning connectivity issues (LAN/WIFI) PC, tablets, phones were configured to meet network requirements to gain access.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or irate guests.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Bachelor of Arts - Management Information Systems

Michari International College
08.2012

High School Diploma -

C.I.Gibson Senior High School
06.2005

C.H.Reeves Junior High School
06.2002

Skills

  • Able to Identify when a sever has been compromised
  • The ability to spot unusual network traffic or responses on a server
  • The ability to identify what attacks or exploit is being used on a server (Dos, DDoS, Phishing, etc)
  • Great communication skills, and able to work well with others

Timeline

Police Constable

Royal Bahamas Police Force
04.2016 - Current

TRT/ REV-Voice Technician

Cable Bahamas
08.2010 - 12.2011

Systems Technician/Assistant Manager

Kerzner International
02.2008 - 07.2010

Bachelor of Arts - Management Information Systems

Michari International College

High School Diploma -

C.I.Gibson Senior High School

C.H.Reeves Junior High School

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Stephen Miller Jr