Summary
Overview
Work History
Education
Skills
Certification
Timeline
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STEPHEN MILLER JR

Nassau,Bahamas

Summary

Dynamic professional with extensive experience at the Royal Bahamas Police Force, excelling in advanced networking security and effective communication. Proven track record in leading undercover operations and implementing innovative technologies, enhancing operational efficiency and public trust. Strong leadership and problem-solving skills drive successful team collaboration and project outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Police Constable

Royal Bahamas Police Force
Nassau, Bahamas
04.2016 - Current
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Managed crime scenes to protect personnel and preserve evidence.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Performed general patrol services and provided traffic control.
  • Confronted and resolved emergency and non-emergency situations.
  • Provided crime prevention suggestions and recommendations.
  • Booked suspects into custody by processing mug shots and fingerprints.
  • Educated staff members on proper field procedures to boost public trust in officers and efficiency.
  • Led undercover sting operations to target perpetrators of vice crimes.
  • Introduced New technologies such as: body Cameras, and Newer Radio Models.
  • Trained Police and Civilian staff to use the newly implemented E-911 system designed by Motorola.
  • Administrator duties: to assign/changed User names, passwords, and privileges.
  • Network Administrator representative for NEMA for ensuring that all emergency communication devices were tested, and functioning in the event of a natural disaster throughout the entire Bahamas.
  • Trained Police and Civilian Staff in using the Iridium GO satellite phones.
  • Ensured that radio frequencies were functioning properly at all times.
  • Accessed servers for recordings of video footage and radio transmissions to be used as evidence.
  • Maintained and Secured Communications Department servers.
  • Ensured Police Control Room computers and other hardware’s were integrated properly for maximum efficiency output.
  • K9 and S.W.A.T trained.
  • CCTV technician.
  • Programmed all Motorola XTS radios.
  • Repair damages to radios such as: Screens, Antenna's, and Batteries.
  • Calibrated all radios to work on encrypted radio frequency to ensure that all transmissions were secured.

TRT/ REV-Voice Technician

Cable Bahamas
Nassau, Bahamas
08.2010 - 12.2011
  • Troubleshooting all LAN/WIFI connection issues.
  • Ensured that all nodes island wide were up and operating.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Answered questions and provided information to customers about new software or hardware.
  • Documented support interactions for future reference.
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to VOIP/Internet technical support needs.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Generating reports, and updating managers on on-going issues, and coming up with logical solutions to resolving and preventing future issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Dispatched Field Technicians when needed.
  • Made credit adjustments to customers’ accounts when needed.

Systems Technician/Assistant Manager/ Bartender

Kerzner International
Nassau, Bahamas
02.2008 - 07.2010
  • Submitted daily paperwork to record completed jobs and related information.
  • Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
  • Explained to customers and demonstrated how specific system works.
  • Worked to create safe, low-cost and dependable designs.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for network and server issues.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Monitored network hardware operations to evaluate proper configuration.
  • Tended to machines (Computers, Routers, and Switches), troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to guests proper methods for operating equipment after it had been installed.
  • Researched and implemented new technologies and equipment.
  • Installed Cat5 and Cat6 cables for Ethernet connections, basic knowledge of configuring Fiber optic cables.
  • Responded to all guest calls concerning connectivity issues (LAN/WIFI) PC, tablets, phones were configured to meet network requirements to gain access, and other guest needs.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional demeanor by staying calm when addressing unhappy or irate guests.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Worked closely with the Prompt Responses Managers to ensure all guest concerns were taking care of.
  • Assigned work duties for staff, and monitored guest satisfaction reports.
  • Worked closely with the other managers to ensure that all rooms were in order.
  • Bartender (2 years) experience at Beach and Coral Towers Lobby Bar (Coves and Reef Beach Bar).

Education

Bachelor of Science - Information Technology

Florida State University
01.2016

Bachelor of Arts - Management, Information Systems

Michari International College
08.2012

High School Diploma -

C.I.Gibson Senior High School
06.2005

Junior High School Diploma -

C.H.Reeves Junior High School
06.2002

Skills

  • Advanced networking security
  • Penetration testing
  • Communication skills
  • Team collaboration
  • Leadership and management
  • Effective writing
  • Oral communication
  • Problem solving
  • Innovative thinking
  • Motivation and influence
  • Strong work ethic
  • Decisiveness
  • Receptive to feedback
  • Computer proficiency
  • Instruction adherence
  • Deadline management
  • Pressure resilience

Certification

  • SQL Server
  • Networking and Servers
  • Cyber Security
  • CompTIA IT Fundamentals
  • Diploma in Ethical Hacking
  • Introduction to Zoho CRM
  • Certificate in Introduction to Cloud Computing
  • Certified Cyber Security Analyst
  • Certified in Project Management
  • Certified in Cloud Security Management
  • Network Load Balancer Certificate
  • Cyber Security Intro Certificate
  • Completion of Azure Fundamentals
  • CISSP Security Assessment & Testing Security Operations

Timeline

Police Constable

Royal Bahamas Police Force
04.2016 - Current

TRT/ REV-Voice Technician

Cable Bahamas
08.2010 - 12.2011

Systems Technician/Assistant Manager/ Bartender

Kerzner International
02.2008 - 07.2010

Bachelor of Science - Information Technology

Florida State University

Bachelor of Arts - Management, Information Systems

Michari International College

High School Diploma -

C.I.Gibson Senior High School

Junior High School Diploma -

C.H.Reeves Junior High School

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STEPHEN MILLER JR