Chelsea Wong
Freeport,FP
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
De Forest Bar And Resturant
09.2023 - 01.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cook
Sawyers
06.2023 - 08.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
CEO
Holy Guacamole (Self Employed)
01.2021 - 10.2022
- Achieved company growth by implementing strategic plans and streamlining operations.
- Expanded market share through successful acquisitions and mergers.
- Developed a high-performance executive team for improved productivity and efficiency.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
Buffet Server/Banquets Food Service Waiter/Room Service Server
Baha Mar Casino & Hotel
08.2017 - 04.2020
- Enhanced customer satisfaction by providing attentive and efficient service during busy buffet hours.
- Maintained a clean and organized buffet area, ensuring a pleasant dining experience for guests.
- Assisted in the preparation and presentation of various dishes, contributing to an appealing buffet display.
- Collaborated with kitchen staff to ensure timely replenishment of buffet items, minimizing wait times for guests.
Waitress
Bahamas Grand Celebration
04.2016 - 10.2016
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Office Assistant(Government Training Program)
Grand Bahama Shipyard
01.2015 - 03.2015
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Clothing Store Manager
Concept Clothing
12.2012 - 03.2015
- Increased sales by implementing effective merchandising strategies and managing store inventory.
- Improved customer satisfaction through exceptional service and quick response to inquiries.
- Streamlined operations by creating efficient scheduling plans and delegating tasks to team members.
- Developed a loyal customer base with personalized shopping experiences and tailored recommendations.
Cashier/Cook/Barista
Livity
02.2013 - 11.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Mail Clerk (Government Summer Program)
Grand Bahama Postal Office
07.2011 - 09.2011
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Education
High School Diploma -
Total Education Center
Haawksbill2011
Skills
- Cooking
- Supply Restocking
- Fine Dining
- Food Presentation
- Paperwork Processing
- Data Entry
- Account Updating
- Product Knowledge
- Complaint Resolution
- Spreadsheets
- Microsoft Office Suite
- POS Systems Expert
- Office Equipment Proficiency
- Microsoft PowerPoint
- Service Upselling
- Filing
- Computer Proficiency
- Microsoft Excel
- Multi-Line Phone Talent
Certification
STCW (Standards of Training, Certification, and Watchkeeping)
NTA Certification (National Training Agency Valedictorian)
Bahama Host Certification
Timeline
Manager
De Forest Bar And Resturant
09.2023 - 01.2024
Cook
Sawyers
06.2023 - 08.2023
CEO
Holy Guacamole (Self Employed)
01.2021 - 10.2022
Buffet Server/Banquets Food Service Waiter/Room Service Server
Baha Mar Casino & Hotel
08.2017 - 04.2020
Waitress
Bahamas Grand Celebration
04.2016 - 10.2016
Office Assistant(Government Training Program)
Grand Bahama Shipyard
01.2015 - 03.2015
Cashier/Cook/Barista
Livity
02.2013 - 11.2014
Clothing Store Manager
Concept Clothing
12.2012 - 03.2015
Mail Clerk (Government Summer Program)
Grand Bahama Postal Office
07.2011 - 09.2011
High School Diploma -
Total Education Center
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