Suhmer Albury
Nassau
Summary
Hardworking individual with skills in word processing, time management, scheduling and administrative organization. Analytical problem-solver comfortable working in fast-paced environments with minimal supervision. Excellent skills in data entry, file management systems and communication. Three years of experience carrying out clerical and customer service tasks. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Human Resources Intern
MargaritaVille Beach Resort HR Department
09.2023 - 11.2023
- Completed 10 hours per week, for a total of 100 hours.
- Supported HR team in the recruitment process, which included reviewing resumes and scheduling interviews.
- Conducted screening interviews for the 2023 British Colonial Hilton job fair.
- Helped plan, proofread presentation slides and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
- Designed training materials and e-learning content on a range of topics to be used within employee development.
- Collaborated with Training and Quality Administrator to organize, develop scripts, and serve as a presenter for a series of Mental Heath Awareness seminars.
- Assisted in conducting performance reviews and providing feedback to managers on employee performance.
- Sorted and filed paperwork, and maintained office organization.
- Assisted in the facilitation of employee recognition programs to boost morale and increase overall job satisfaction levels.
- Conducted research on industry best practices for recruitment strategies, contributing valuable insights to the talent acquisition process.
- Worked alongside supervisors in multiple hospitality departments to gain a comprehensive idea of employee relations, responsibilities and protocol.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Customer Service Representative
The Community Pharmacy
01.2022 - 02.2023
- Responsible for processing insurance transactions, and entering customer data.
- Completed cash register transactions, monitored cash drawers and maintain adequate cash supply.
- Curated wholesale orders, calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded quickly and efficiently to customer requests for products and services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Data Entry Clerk
QVS Pharmacy, Seagrapes Shopping Plaza
06.2019 - 07.2019
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records in Microsoft Excel.
- Responsible for managing product inventory.
- Responsible for processing insurance compliance paperwork.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Organized, sorted and checked input data against original documents.
- Collated and organized data entry documents into filing systems for easy access
Education
Bachelor of Science - Psychology
The University of The Bahamas
Nassau, Bahamas05.2024
Skills
- Goal Setting
- Microsoft Office
- Bookkeeping
- Scheduling
- Office Management
- Quickbooks
- Customer Service
- Database Maintenance
Certifications
- 2021 - Pan American Health Organization, Psychological First Aid in Disaster Management in the Caribbean.
- 2023 - University of Leeds, Introduction to Research Ethics: Working With People
Certification
- 2017- Winner of the Kiwannis Club and The Bahamas Heart Association Poetry Competition
- 2021 - Third place recipient in The University of The Bahamas Blue Flamingo Literary Competition
- 2022 - Recognition at the 2022 University of The Bahamas Honors Convocation for receiving a GPA of 3.5 or higher for two or more consecutive semesters.
- 2023 - Nomination for a Presidential member of the National Society of Leadership and Success
References
Sophia Fisher • General Manager/Business Owner of The Community Pharmacy
Pho: (242) 423-7754
Email: Thecommunitypharmacy@gmail.com
Jade Johnson • Training and Quality Administrator at MargaritaVille Beach Resort Nassau
Pho: (242) 603-8400
Email: Jade.Johnson@margaritavilleresortnassau.com
Topaz Johnson • Supervisor at The Community Pharmacy
Pho: (242) 341-2086
Timeline
Human Resources Intern
MargaritaVille Beach Resort HR Department
09.2023 - 11.2023
Customer Service Representative
The Community Pharmacy
01.2022 - 02.2023
Data Entry Clerk
QVS Pharmacy, Seagrapes Shopping Plaza
06.2019 - 07.2019
Bachelor of Science - Psychology
The University of The Bahamas
- 2017- Winner of the Kiwannis Club and The Bahamas Heart Association Poetry Competition
- 2021 - Third place recipient in The University of The Bahamas Blue Flamingo Literary Competition
- 2022 - Recognition at the 2022 University of The Bahamas Honors Convocation for receiving a GPA of 3.5 or higher for two or more consecutive semesters.
- 2023 - Nomination for a Presidential member of the National Society of Leadership and Success
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