Suhmer Albury
Nassau
Summary
Hardworking individual with skills in word processing, time management, scheduling and administrative organization. Analytical problem-solver comfortable working in fast-paced environments with minimal supervision. Excellent skills in data entry, file management systems and communication. Three years of experience carrying out clerical and customer service tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Clerk/Administrator
Commonwealth Bank Ltd.
07.2024 - Current
- Prepared and processed new hire documentation to ensure smooth onboarding and compliance with company policies.
- Collected and organized employee documentation to maintain accurate and compliant personnel files.
- Assisted the HR team in the recruitment process by reviewing resumes and extracting viable candidates.
- Coordinated and scheduled interviews with candidates, ensuring smooth communication between HR Business Partners and applicants.
- Participated in interviews alongside HR Business Partners, providing insight and feedback on candidate performance and suitability.
- Assisted in facilitating candidate screening sessions, rating applicant participation, and collaborating with HR Business Partners to provide detailed feedback and recommendations.
- Utilized Cyber Recruiter recruitment software to send communications to applicants, update candidate status, and route candidates to the appropriate personnel for further processing.
- Responsible for administering and grading assessment tests of potential applicants.
- Act as a point of contact for new hires to answer questions and assist with any issues during the initial onboarding period.
- Compiled applicant files from multiple HR business partners to build a viable talent pool.
- Created and maintained a comprehensive digital excel talent pipeline which tracks candidate demographics, screening and interview records, and monitors applicants' progress throughout the recruitment process.
- Responsible for disbursement of letters to branch management teams regarding staff movement.
- Updated and maintained reports on cross-training, promotions, lateral transfers, and acting assignments to accurately reflect employee status within the company.
- Data entry and update.
- Ensured payroll deadlines were met by providing proper documentation of employees for payroll officer.
- Any other administrative duties assigned from time to time.
Human Resources Intern
MargaritaVille Beach Resort HR Department
09.2023 - 11.2023
- Completed 10 hours per week, for a total of 100 hours.
- Supported HR team in the recruitment process, which included reviewing resumes and scheduling interviews.
- Conducted screening interviews for the 2023 British Colonial Hilton job fair.
- Helped plan, proofread presentation slides and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
- Designed training materials and e-learning content on a range of topics to be used within employee development.
- Collaborated with Training and Quality Administrator to organize, develop scripts, and serve as a presenter for a series of Mental Heath Awareness seminars.
- Assisted in conducting performance reviews and providing feedback to managers on employee performance.
- Sorted and filed paperwork, and maintained office organization.
- Assisted in the facilitation of employee recognition programs to boost morale and increase overall job satisfaction levels.
- Conducted research on industry best practices for recruitment strategies, contributing valuable insights to the talent acquisition process.
- Worked alongside supervisors in multiple hospitality departments to gain a comprehensive idea of employee relations, responsibilities and protocol.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
Customer Service Representative/Administrative Assistant
The Community Pharmacy
01.2022 - 02.2023
- Responsible for processing insurance transactions, and entering customer data.
- Maintained records and digital processing of NIB Drug Plan Prescriptions.
- Completed cash register transactions, monitored cash drawers and maintain adequate cash supply.
- Curated wholesale orders, calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with pharmaceutical representatives and pharmaceutical wholesalers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Responded quickly and efficiently to customer requests for products and services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Data Entry Clerk
QVS Pharmacy, Seagrapes Shopping Plaza
06.2019 - 07.2019
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records in Microsoft Excel.
- Responsible for managing product inventory.
- Responsible for processing insurance compliance paperwork.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Organized, sorted and checked input data against original documents.
- Collated and organized data entry documents into filing systems for easy access
Education
Bachelor of Science - Psychology
The University of The Bahamas
Nassau, Bahamas05.2024
Accomplishments
● Microsoft Office
● Microsoft Excel
● Office Management
● Quickbooks
Certification
- 2021 - Third place recipient in The University of The Bahamas Blue Flamingo Literary Competition
- 2022 - Recognition at the 2022 University of The Bahamas Honors Convocation for receiving a GPA of 3.5 or higher for two or more consecutive semesters.
- 2023 - Nomination for a Presidential member of the National Society of Leadership and Success
Certifications
● 2021 - Pan American Health Organization, Psychological First Aid in Disaster Management in the Caribbean.
● 2023 - University of Leeds, Introduction to Research Ethics: Working With People
References
Sophia Fisher • General Manager/Business Owner of The Community Pharmacy
Pho: (242) 423-7754
Email: Thecommunitypharmacy@gmail.com
Jade Johnson • Training and Quality Administrator at MargaritaVille Beach Resort Nassau
Pho: (242) 447-8485
Email: Jadejohnson1394@gmail.com
Topaz Johnson • Supervisor at The Community Pharmacy
Pho: (242) 823-9736
Timeline
HR Clerk/Administrator
Commonwealth Bank Ltd.
07.2024 - Current
Human Resources Intern
MargaritaVille Beach Resort HR Department
09.2023 - 11.2023
Customer Service Representative/Administrative Assistant
The Community Pharmacy
01.2022 - 02.2023
Data Entry Clerk
QVS Pharmacy, Seagrapes Shopping Plaza
06.2019 - 07.2019
Bachelor of Science - Psychology
The University of The Bahamas
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