Sumone Mark
Nassau
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Wendys Restaurant
12.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Shift Leader
McDonald's Restaurant
11.2018 - 04.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Planned and executed promotions and special events in close collaboration with management.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
Education
High School Diploma -
Preston Albury High
Rock Sound, EleutheraSkills
- Cash handling
- Staff supervision
- Problem-solving
- Team collaboration and Leadership
- Inventory Counts
- Shift paper Completion
- Employee attendance Monitoring
Timeline
Shift Supervisor
Wendys Restaurant
12.2022 - Current
Shift Leader
McDonald's Restaurant
11.2018 - 04.2020
High School Diploma -
Preston Albury High