Summary
Overview
Work History
Education
Skills
Memberships Affiliations
Timeline
Generic

TAMARA TURNQUEST

Nassau

Summary

To be actively involved in progressive initiatives for organizational growth and development of people in an affirming environment

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

27
27
years of professional experience

Work History

Human Resource Manager/ Administrator

CAFÉ JOHNNY CANOE
01.2021 - Current
  • Responsible for the daily operation of the restaurant
  • Designed creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.
  • Manage, and oversee the Restaurant Budget.
  • Facilitated the first-time new-hire orientation program
  • Be proactive in thinking of ways to increase revenue.
  • Developed job descriptions for all employees.
  • Conducted interviews of all personnel to construct an accurate picture of the duties and skills required for each position.
  • Ensure proper inventory this includes checking on the staff supplies, and any other problem, that can affect the smooth running of the Restaurant.
  • Ensure staff payroll is done.

Office Manager

HEALTH CENTRE FOR WOMEN
01.2012 - 08.2014
  • Ensure that the employees follow the establishment rules and regulations.
  • Designed creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.
  • Manage, and oversee the practice budget.
  • Facilitated the first-time new-hire orientation program
  • Be proactive in thinking of ways to make the establishment grow.
  • Developed job descriptions for all employees.
  • Conducted interviews of all personnel to construct an accurate picture of the duties and skills required for each position.
  • Ensure proper inventory this includes checking on the staff supplies, and any other problem, that can affect the smooth running of the establishment.
  • Responsible of hiring, administrative and nursing staff.
  • Ensure that the establishment stays well with the medical guidelines, ethics and laws.
  • Oversee patient satisfaction, and communicate with the patients in case of complaints.
  • Revised job descriptions of all employees.
  • Conducted employee audit and 'Shadowed' and interviewed employees to construct an accurate picture of the duties and skills required for each position.
  • Ability to prioritize and met deadlines.
  • Reconcile bank statement with Quick book.
  • AGOG icd coding certified 2013

System Administrator

WALK IN MEDICAL CLINIC
01.2005 - 01.2011
  • Provide required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Oversee implementation of new phone system that resulted in more cost-effective service.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Database Maintenance and managing the company database.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying Collateral and scanning documents for inter-departmental use.
  • Managed inventory and office budgeting for supplies for all three medical clinics.
  • Vendor and supply Management: Negotiated low vendor rates for office supplies.
  • Developed and facilitated on an on-going basis training and support program for supervisors and managers on the system, decreased employee complaints by supporting the improvement of communication and skills of line-Supervisors and managers through the development and implementation one-on-one coaching sessions.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

DOCTOR'S HOSPITAL
01.1998 - 01.2001
  • Data Verification
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Education

Certificate - Supervisory Management 1

University of West Indies continue education
01.2025

Train the trainer certification -

British School of Etiquette
01.2019

Masters Degree - International Relations

Jillin University
01.2015

Bachelor - Management Information Systems

Nassau, Bahamas
01.2010

High School Diploma -

C.R.WALKER SECONDARY SCHOOL
Nassau, Bahamas
01.1995

Skills

  • Effective time management
  • Leadership development
  • Mentoring
  • Staff Recruitment
  • Team communication facilitation
  • Alternative Dispute Resolution
  • Team Liaison

Memberships Affiliations

  • Zonta Club of Nassau past recording secretary
  • International Association of Athletics Federations (IAAF) Relays (VIP services Manager)
  • Volunteer Bahamas
  • CISC swimming meet (VIP Protocol)
  • British School of Etiquette Alumni

Timeline

Human Resource Manager/ Administrator

CAFÉ JOHNNY CANOE
01.2021 - Current

Office Manager

HEALTH CENTRE FOR WOMEN
01.2012 - 08.2014

System Administrator

WALK IN MEDICAL CLINIC
01.2005 - 01.2011

DOCTOR'S HOSPITAL
01.1998 - 01.2001

Train the trainer certification -

British School of Etiquette

Masters Degree - International Relations

Jillin University

Bachelor - Management Information Systems

High School Diploma -

C.R.WALKER SECONDARY SCHOOL

Certificate - Supervisory Management 1

University of West Indies continue education

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