Tamasiane Levarity
HENDERSON
Summary
Remarkable Telemarketer provides superior customer service to callers. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Outbound Call Center Agent
Cable Bahamas Ltd.
06.2020 - Current
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Delivered consistent NPS activity to achieve monthly and quarterly goals and objectives.
Customer Service Representative- Call Center
Cable Bahamas Ltd
10.2012 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Management Information Systems
Florida Memorial University
Miami Florida 06.2002
Skills
- Goal-Oriented
- Outbound Sales
- Continuous Improvement
- Call Monitoring
- Leadership skills
- Workforce Management
Timeline
Outbound Call Center Agent
Cable Bahamas Ltd.
06.2020 - Current
Customer Service Representative- Call Center
Cable Bahamas Ltd
10.2012 - Current
Bachelor of Science - Management Information Systems
Florida Memorial University
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