Tarantino J. Burrows
Nassau,NP
Summary
A dynamic and imaginative writer with extensive experience in researching, crafting, and refining a wide array of written content across numerous platforms. Demonstrates exceptional communication abilities and proofreading skills in addition to possessing a wealth of experience in the hotel industry, excelling in both technical and non-technical services. Known for a proven ability to assist guests effectively, conduct thorough research, and resolve diverse issues to enhance the guest experience. Thrives in collaborative team settings and excels at working independently with minimal supervision, showcasing a commitment to excellence and professionalism in every endeavor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resort Care Team Agent
Atlantis Paradise Island
Paradise Island, Bahamas
12.2023 - Current
- Delivered exceptional customer service to clients by actively engaging in phone and email communications, addressing inquiries, resolving concerns, and ensuring a positive experience throughout their interactions.
- Promptly addressed customer service calls and inquiries, skillfully engaging with a wide range of individuals from various backgrounds and demographics.
- Participated in team meetings consistently to discuss the latest developments regarding our products and services and any updates to company policies. These meetings provided a platform to share insights, gather feedback, and ensure that everyone was aligned on our goals and objectives.
- Assisted guests with placing orders of specific items and services, answering questions about products, pricing, availability, product uses, and credit terms.
- Engaged actively in various training programs to enhance my skills and knowledge pertinent to my job responsibilities. These programs included workshops, seminars, and hands-on training sessions that provided valuable insights and practical experience related to my role.
- Improved satisfaction ratings by promptly and efficiently addressing and resolving issues, ensuring a positive experience for every guest.
- Employed advanced computer systems to efficiently track data, gather vital information, and troubleshoot technical issues.
- Collaborated actively with team members to enhance workplace productivity, fostering a positive and supportive environment that encouraged open communication and innovative problem-solving.
Office Assistant
Hall and Hall Chambers
Nassau, Bahamas
05.2018 - 08.2023
- Oversaw all telephone communications, ensuring efficient and professional interactions with clients, associates, and customers.
- Took the initiative to meticulously organize all necessary documentation meticulously, ensuring everything was systematically arranged and easily accessible for future reference.
- Responsible for actively participating in various documents' writing and editing processes, ensuring clarity, coherence, and a polished final product.
Editorial Intern
Ministry of Tourism
Nassau, Bahamas
04.2022 - 08.2022
- Reviewed the text to identify and rectify any errors related to spelling, punctuation, and syntax, ensuring that each element was polished and coherent.
- Regularly submitted detailed weekly reports that provided an extensive summary of tasks and highlighted progress toward achieving project goals. These reports included specific accomplishments, challenges encountered, and any adjustments needed to stay on track.
- Thoroughly checked and confirmed the accuracy of various facts, dates, and statistics by consulting reputable reference sources and standard databases.
Education
High School Diploma -
St. Andrews International School
Nassau, Bahamas05-2018
International Baccalaureate -
St. Andrews International School
Nassau, Bahamas05-2019
Bachelor of Arts - English
Saint Mary's University
Halifax, Nova Scotia09-2023
Skills
- Researching
- Editing and proofreading
- Fact-checking proficiency
- Story development
- Strong writing skills
- Written & oral communications
- Grammar expertise
- Complaint resolution
- Escalation handling
- Call quality
- Call control skills
- Typing speed
- Resolving issues
- Guest communications
- Answering questions
- Professional phone voice
- Problem-solving skills
Affiliations
- Consistently writes short stories and various other literary pieces during free time and publishes them online for others to read and view.
- Reads various novels—particularity science fiction and fantasy adventure—in spare time.
- Has an affinity for plants and animals and sees to the health and well-being of the ones that I own.
- Particularly interested in well-written shows and movies whenever they are released.
- Assists in the projects and businesses of my family members, offering assistance whenever it is necessary.
Certification
- Certified in the Heart of Hospitality.
Timeline
Resort Care Team Agent
Atlantis Paradise Island
12.2023 - Current
Editorial Intern
Ministry of Tourism
04.2022 - 08.2022
Office Assistant
Hall and Hall Chambers
05.2018 - 08.2023
- Certified in the Heart of Hospitality.
High School Diploma -
St. Andrews International School
International Baccalaureate -
St. Andrews International School
Bachelor of Arts - English
Saint Mary's University
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