Summary
Overview
Work History
Education
Skills
Timeline
Generic

TATALIA FORBES

Summary

Dedicated and accomplished customer service professional with an impressive track record of success in the high-end retail sales industry, boasting over four years of experience. Adept at creating lasting connections with clients by delivering unparalleled customer service and utilizing top-notch communication skills to ensure a unique and rewarding experience for every individual. Throughout my career, I have consistently demonstrated a deep commitment to exceeding customer expectations and fostering positive relationships with clients. In addition to my customer-centric approach, I possess a high level of proficiency in Microsoft Office applications, enabling me to efficiently handle administrative tasks and enhance productivity in the workplace. I am eager to channel my expertise and dedication into a new role within a professional company. As a highly trained and motivated individual, I am confident in my ability to contribute to the success of the team and deliver the highest standard of service to both clients and colleagues alike. I look forward to leveraging my skills and experience to make a significant impact and help drive the continued growth and success of the organization.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

The Island House
09.2023 - Current
  • Guest check-in and check-out procedures,
    reservation management and room assignment.
  • Handling inquiries and providing information about the establishment.
  • Addressing guest concerns and resolving issues promptly.
  • Managing phone calls and transferring them to the appropriate departments.
  • Processing payments and ensuring accurate billing.
  • Maintaining a clean and organized front desk area.
  • Coordinating with housekeeping to ensure room readiness.

Administrative Assistant

C.G Atlantic Agents & Brokers
09.2022 - 05.2023
  • Accurately input sensitive data into the designated data storing software or database system
  • Ensure data is entered with meticulous attention to detail to maintain data integrity and completeness
  • Follow established protocols and guidelines to guarantee data accuracy and consistency
  • Perform data quality checks and correct any discrepancies promptly
  • Utilize scanning equipment and software to convert paper documents into electronic files
  • Maintain a systematic and efficient approach to document scanning and storage.

Sales Associate

Vilebrequin
04.2021 - 02.2022
  • Greet customers warmly and engage them in friendly conversations to understand their needs
  • Demonstrate in-depth knowledge of our products/services and effectively communicate their benefits to customers
  • Effectively manage the entire sales process from initial engagement to closing the sale
  • Utilize persuasive sales techniques to convert inquiries into successful sales
  • Achieve or exceed individual sales targets and contribute to the overall team goals
  • Assist in maintaining a visually appealing and organized store layout
  • Provide product knowledge and detailed information to assist customers in making informed purchasing decisions
  • Ensure products are adequately stocked, and shelves are well-maintained.

Sales Associate

The Shoe Village & Clarks
04.2017 - 08.2020
  • Greet customers warmly and approach them in a friendly, attentive manner
  • Actively listen to customers' preferences and product requirements
  • Provide product knowledge and detailed information to assist customers in making informed purchasing decisions
  • Participate in sales meetings, training sessions, and product knowledge workshops
  • Assist customers in product selection and provide recommendations based on their needs
  • Upsell and cross-sell complementary products to maximize sales opportunities
  • Maintain a clean, organized, and welcoming store environment
  • Process sales transactions accurately and efficiently using the point-of-sale (POS) system
  • Assist with inventory management, including restocking shelves and monitoring stock levels.

Education

Introduction to Phlebotomy -

Bahamas Institute Of Business & Technology
10.2021

Introduction to Microsoft Office -

Synergy Bahamas
07.2016

High School Diploma -

C.R Walker Senior High School
06.2014

Skills

  • Customer Service
  • Ability to Multitask
  • Adaptability
  • Ability to Work in a Team
  • Highly responsible and reliable
  • Guest Relations

Timeline

Front Desk Agent

The Island House
09.2023 - Current

Administrative Assistant

C.G Atlantic Agents & Brokers
09.2022 - 05.2023

Sales Associate

Vilebrequin
04.2021 - 02.2022

Sales Associate

The Shoe Village & Clarks
04.2017 - 08.2020

Introduction to Phlebotomy -

Bahamas Institute Of Business & Technology

Introduction to Microsoft Office -

Synergy Bahamas

High School Diploma -

C.R Walker Senior High School
TATALIA FORBES