Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager, Customer Experience
Trident Pedal Tours
01.2019 - 02.2023
Guided groups of up to 30 people on scheduled tours.
Built personal relationships with guests to promote positive experiences.
Shared historical and cultural context to keep the tour informative and provide more profound understanding of area.
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed systems and procedures to improve operational quality and team efficiency.
Marine Maintenance /Animal Care/ Boat Mate
Dolphin Encounters
05.2014 - 03.2018
Conducted maintenance on swim platforms, underwater fencing, walkways and decks
Assisted in dolphin catches and secured other marine animals
Supported boat operations as a reliable and skilled mate
Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
Deck Hand
Geneva Brass
09.2013 - 12.2014
Inspected and maintained deck equipment and supplies.
Followed safety protocols and procedures to prevent accidents.
Provided support to the engineer during repairs
Inspected and tested safety equipment and emergency response systems.
Education
High School Diploma -
C.C. Sweeting Senior High School
New Providence, The Bahamas
2005
Skills
Staff Management
Work flow planning
Risk analysis and management
Teamwork and Collaboration
Tourism development
Certification
CPR & First Aid Certification
PADI Scuba Certification
B Class Captain License
Public Service Drivers License
Bahama Host Certification
Timeline
Operations Manager, Customer Experience
Trident Pedal Tours
01.2019 - 02.2023
Marine Maintenance /Animal Care/ Boat Mate
Dolphin Encounters
05.2014 - 03.2018
Deck Hand
Geneva Brass
09.2013 - 12.2014
High School Diploma -
C.C. Sweeting Senior High School
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