Temia Wallace
Nassau,NP
Summary
Dynamic Customer Service Representative with a proven track record at The Beauty Shack, excelling in problem-solving and Microsoft Excel. Known for enhancing customer retention through exceptional active listening and critical thinking skills. Demonstrated ability to mentor new hires, manage high-stress situations, and boost sales through informed product promotion.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Beauty Shack
02.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Accounting And Business Management
The University of The Bahamas
University BoulevardHigh School Diploma -
Queens College
Village Road06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Prioritization
- Filing
- Product Promotion
- Sales closing
- POS systems expert
- Record preparation
Timeline
Customer Service Representative
The Beauty Shack
02.2023 - Current
Accounting And Business Management
The University of The Bahamas
High School Diploma -
Queens College
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