Thelma Bosfield

Provides support to the Director of Government/Corporate Affairs, including scheduling travel, events, and meetings, handling telephone calls, and information requests, preparing reports and correspondence, invoice/expense reporting, and database management.

• Coordinate on-site visits to all business units.
• Managed re-development of the company’s websites.
• Proof and edit press releases and other highly confidential documents.
• Receive scholarship forms, and donations letter, arrange meetings, and follow up with applicants after meetings.

• Worked with small and medium-sized enterprises (SMEs) in the tourism industry.
• Introduced Hospitality Assured Program (a standards program for SMEs), and acted as an advisor for persons interested in participating in the program and in obtaining the certification.
• Introduced the Junior Hoteliers Program to the primary schools in Grand Bahama.

• Coordinated local cultural events, including the Bahamas’ signature festival – Junkanoo Summer Festival
• Liaise with the Groups & Events unit at headquarters to coordinate special events for visiting specialty groups including incentive groups.

• Responsible for all matters pertaining to staff in the Grand Bahama Office including staff training, updating and maintaining staff files, interviewing potential employees, and making recommendations to headquarters.
• Purchased all office supplies and equipment.
• Created an environment of productivity, creativity, and cohesiveness, through a variety of staff activities.
• Addressed staff conflicts (one on one), and ensured employees were equipped with right tools in order to adequately perform job functions.

• Coordinated itineraries for travel agents and other industry partners and escort them while on the island
• Coordinated on-island seminars, making presentations on Grand Bahama Island, and followed up with participants as necessary
• Responded to all incoming inquiries from travel agents.
• Presented at Bahamas seminars in the US and London to travel partners, i.e. travel agents, airline personnel, and wholesalers. Also represented Grand Bahama Island at World Travel Mart in London and ITB in Berlin, Germany.

• Scheduling appointments, making travel arrangements, typing letters and other correspondences, screening calls and unscheduled visitors, organizing staff meetings, and other meetings as required
• Co-chaired the first Hospitality Conference held in Grand Bahama, which brought together tourism industry personnel together to brainstorm on ways to improve the tourism industry in Grand Bahama
• Chaired the committee to search for appropriate speakers for general sessions and break-out sessions of the conference
• Also coordinated accommodations and transportation for speakers.