TIA SWAIN
Nassau, New Providence
Summary
Hardworking college student seeking employment. A strong leader who works well under pressure and exudes positivity. Meticulous and detail oriented with an eye for accuracy. Dedicated to identifying customer needs and delivering effective solutions to all problems. Technologically savvy and adept in general accounting and finance transactions.
Overview
7
7
years of professional experience
Work History
Shore Representative/Tour Guide
H. Forbes Charter Services
08.2023 - 01.2024
- Met & greeted cruise guests pleasantly and in knowledgeable manners;
- Guided and accompanied up to 71 guests to various destinations while conducting tours;
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Other duties as assigned according to office, ships and shore operations.
Cashier/Teller
SunCash
05.2020 - 01.2021
- Settled any customer disputes in professional and pleasant manners
- Worked to ensure neat and attractive sales environment, and assisted in setup of visual displays;
- Maintained up-to-date knowledge of all promotions;
- Managed transactions with customers using cash registers;
- Resolved customer complaints, guided them and provided relevant information;
- Greeted customers when entering or leaving storefront;
- Tracked transactions on balance sheets and report any discrepancies.
Secretary
Council Office
06.2017 - 08.2017
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Science - Biology With Chemistry
University of The Bahamas
Nassau, NPHigh School Diploma -
St Georges High School
Freeport, FP06.2020
Skills
- Creative thinker, able to conceptualize innovative solutions for complex problems
- Able to prioritize tasks effectively, ensuring efficient allocation of time and resources to maximize productivity
- Skilled in decision making, conflict resolution and strategic planning
- Able to work well in team environments, contributing ideas and cooperating with others to achieve common goals
- Effective in written and verbal communication, with ability to convey information clearly and concisely
Affiliations
- University of The Bahamas Pre-Medical Science Club
- University of The Bahamas Environmental Club
Timeline
Shore Representative/Tour Guide
H. Forbes Charter Services
08.2023 - 01.2024
Cashier/Teller
SunCash
05.2020 - 01.2021
Secretary
Council Office
06.2017 - 08.2017
Bachelor of Science - Biology With Chemistry
University of The Bahamas
High School Diploma -
St Georges High School
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