Summary
Work History
References
Generic

Tiffany Gaitor

Nassau

Summary

Professional with experience in guest services, prepared to elevate customer experience through strong interpersonal and problem-solving skills. Valued for team collaboration and flexibility in meeting changing needs, ensuring reliable performance and consistent results. Skilled in communication, conflict resolution, and providing exceptional service, bringing positive and proactive approach to every interaction.

Work History

GUEST SERVICES AGENT

Cove and Reef, Atlantis
Nassau, NP
01.2014 - Current
  • Provided guest assistance, including recommendations for tourist attractions.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • I described the product to customers and accurately explained the details of the services offered.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

FONT OFFICE ROOM COORDINATOR

Cove and Reef, Atlantis
Nassau, NP
01.2012 - 01.2014
  • Worked directly with [Agents, Managers and trip directors] to achieve company goals
  • Analyzed departmental documents for appropriate distribution and filing
  • Researched and updated all required materials needed for front offices
  • Assisted various business groups with document organization and dissemination during acquisitions.

REEF FRONT OFFICE COORDINATOR

Cove and Reef, Atlantis
Nassau, NP
01.2010 - 01.2012
  • Checked guests in and out of the hotel, made reservations, and processed payments.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Answered customer telephone calls promptly and appropriately.
  • Handled all customer relations issues in a gracious manner, and in accordance with company policies.

ROYAL TOWER FRONT AGENT

Atlantis
Nassau, NP
01.2007 - 01.2010
  • Provided an elevated customer experience to generate a loyal clientele, inquiries, solving problems, and providing new product information.
  • Developed a reputation as an efficient service provider with high levels of accuracy.
  • Monitored cash drawers in multiple checkout stations to ensure an adequate cash supply.

References

References available upon request

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Tiffany Gaitor