Tiffany Ritchie
Freeport, Bahamas
Summary
Experienced and motivated dispatch professional with a strong background in watersports operations, guest coordination, and team leadership. Proven ability to manage high-volume scheduling, communicate effectively with staff and guests, and respond quickly in high-pressure environments. Seeking a Lead Dispatcher role where I can bring organization, safety, and exceptional service to the team.
Overview
7
7
years of professional experience
Work History
Business Owner
The Lash Fairy
Freeport, Grand Bahama
05.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Sales Associate
Lucaya Watersports
Freeport, Grand Bahama
09.2018 - 08.2019
- Dispatched banana boats and jet skis, ensuring safety protocols were followed for every departure and return
- Maintained accurate logs of all outgoing and incoming vessels
- Provided guests with safety briefings and coordinated with guides for real-time updates
- Booked reservations and process payments accurately using point-of-sale systems
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions about tours
Education
Mass Communication
University of South Florida
Tampa, Florida Diploma -
Bishop Michael Eldon Highschool
Freeport, Grand Bahama06.2018
Skills
- High-Volume Guest Flow Management
- Multichannel Communication (radio, phone, in-person)
- Quick Decision-Making in Dynamic Environments
- Multitasking in High-Pressure Environments
- Team Leadership & Supervision
- Booking Systems & POS Software
- Conflict Resolution & Problem Solving
- Staff Dispatching & Tour Coordination
Timeline
Business Owner
The Lash Fairy
05.2020 - Current
Sales Associate
Lucaya Watersports
09.2018 - 08.2019
Mass Communication
University of South Florida
Diploma -
Bishop Michael Eldon Highschool