Tiniya Brennen
Fort Lauderdale
Summary
To obtain employment with a company that offers a positive atmosphere to learn and enhance new skills and technologies for the betterment of myself and the Organization.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
KW Property Management
02.2024 - Current
- Greet guests and provide high-quality customer service.
- Monitor and authorize access to premises per security protocols.
- Receive, log, ship out, and assist with package disputes for residents.
- Maintain updated resident and unit information.
- Handle phone calls with professionalism and proper etiquette.
- Report rule violations, property damage, theft, and safety concerns.
- Manage key control system to ensure security compliance.
- Familiar with fire alarm operations; assist in emergency responses.
- Communicate with police, fire, or management during emergencies.
- Document daily activities, incidents, and maintenance needs.
- Assist with valet duties as needed.
FRONT DESK AGENT/ NIGHT AGENT
Home 2 Suites/Tru By Hilton
03.2021
- Greet and welcome Guest
- Meet the expectations of Guest needs
- Check Guest In/Out
- Provide a memorable stay for the Guest
- Communicate with Housekeeping daily on the status of Guestrooms
- Ensure guest has an awesome experience during their stay by providing them “Things To Do” guide in the area.
FRONT DESK AGENT
KW Propert Management
02.2024 - Current
- Greet guests and provide high-quality customer service.
- Monitor and authorize access to premises per security protocols.
- Receive, log, ship out, and assist with package disputes for residents.
- Maintain updated resident and unit information.
- Handle phone calls with professionalism and proper etiquette.
- Report rule violations, property damage, theft, and safety concerns.
- Manage key control system to ensure security compliance.
- Familiar with fire alarm operations; assist in emergency responses.
- Communicate with police, fire, or management during emergencies.
- Document daily activities, incidents, and maintenance needs.
- Assist with valet duties as needed.
FRONT DESK AGENT
The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel
05.2022 - 01.2023
- Greet and welcome guest
- Meet the expectations of guests needs
- Check guests in/out
- Provide a memorable stay for the guest
- Communicate with housekeeping on the status of guest rooms
FRONT DESK AGENT/ NIGHT AUDITOR
Bahia-Mar, Doubletree By Hilton Ft. Lauderdale
01.2020 - 06.2020
- Greet and welcome guest
- Meet the expectations of guests needs
- Check guests in/out
- Provide a memorable stay for the guest
- Communicate with housekeeping on the status of guest rooms
- Assist guests with their overnight requests
- Reconcile all accounts
FRONT DESK AGENT
Hilton Hotel Resort World
03.2019 - 11.2019
- Greet and welcome guest
- Meet the expectations of guests needs
- Check guests in/out Provide a memorable stay for the guest Communicate with housekeeping on the status of guest rooms
FRONT DESK AGENT
Bimini Big Game Club Resort & Marina
06.2017 - 09.2017
- Greet and welcome guests
- Check in/Check out guests
- Provide a memorable stay for the guest
- Reconcile all accounts
Education
High School Diploma -
Boyd H Anderson High
Lauderdale Lakes, FL06.2017
References
Available Upon Request
OTHER EXPERIENCES
- Culinary Arts
- Phlebotomy & Hematology
Timeline
Front Desk Agent
KW Property Management
02.2024 - Current
FRONT DESK AGENT
KW Propert Management
02.2024 - Current
FRONT DESK AGENT
The Dalmar, Fort Lauderdale, a Tribute Portfolio Hotel
05.2022 - 01.2023
FRONT DESK AGENT/ NIGHT AGENT
Home 2 Suites/Tru By Hilton
03.2021
FRONT DESK AGENT/ NIGHT AUDITOR
Bahia-Mar, Doubletree By Hilton Ft. Lauderdale
01.2020 - 06.2020
FRONT DESK AGENT
Hilton Hotel Resort World
03.2019 - 11.2019
FRONT DESK AGENT
Bimini Big Game Club Resort & Marina
06.2017 - 09.2017
High School Diploma -
Boyd H Anderson High
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