Tonae Evans
New Providence
Summary
Dedicated office worker with excellent experience in this industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Receptionist
Ministry of Labour and Public Service
09.2021 - Current
- Receptionist
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Compliance Officer
- Collaborated with taxpayers to resolve outstanding issues and maintain compliance.
- Conducted regular reviews of taxpayer accounts to identify any inconsistencies or potential areas of concern.
- Worked closely with other departments to ensure a cohesive approach to monitoring and enforcing compliance regulations.
Check out operator
Sbarro
01.2021 - 08.2021
- Check out operator
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Waitress
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Diploma -
C.V. Bethel Senior High School
01.2019
Skills
- Effective problem resolution
- Efficient data input
- Front desk operations
- Professional phone communication
- Steady temperament
- Customer service
- Proficient in computer applications
References
Available upon request
Timeline
Receptionist
Ministry of Labour and Public Service
09.2021 - Current
Check out operator
Sbarro
01.2021 - 08.2021
Diploma -
C.V. Bethel Senior High School
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