TONAE FARQUHARSON
Freeport, Bahamas
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Bahamas Medical & Surgical Supplies Ltd
12.2022 - Current
- Secured consistent customer sales with knowledgeable, friendly support.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Replenished supplies by monitoring and sourcing inventory.
- Executed sales quotas by utilizing upselling opportunities.
- Facilitated productive work goals and established priorities in order to meet them while managing over 50 customer calls and 85+ in-store clientele per day.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
Customer Service Cashier
Sawyer's Fresh Market
09.2021 - 08.2022
- Liaised positively with customers to build trust and encourage questions.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Front Desk Receptionist
The New Sunrise Medical Center
07.2020 - 08.2020
- Provided patients with a positive first impression of the clinic by delivering reliable customer service to patients upon arrival.
- Remained calm, resourceful and proactive while resolving complex issues.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Summer Internship
Grand Bahama Health Services - COVID-19 Call Center
06.2020 - 07.2020
- Answered phones, provided information and took messages.
- Created and optimized records management strategies to coordinate and protect information.
- Produced Excel spreadsheets and updates with latest information.
- Prepared project presentations and reports to assist senior staff.
Education
Bachelor of Science - Biology w/ Chem
The University of The Bahamas
The Bahamas12.2022
Skills
- Excellent Written and Verbal Communication
- Microsoft Office Proficiency
- Detail Oriented
- Time Management
- Skill Building
- Data Collection
- Report Writing
- Critical Thinking
- Coordinating Supplies
- Adaptability
Timeline
Retail Sales Associate
Bahamas Medical & Surgical Supplies Ltd
12.2022 - Current
Customer Service Cashier
Sawyer's Fresh Market
09.2021 - 08.2022
Front Desk Receptionist
The New Sunrise Medical Center
07.2020 - 08.2020
Summer Internship
Grand Bahama Health Services - COVID-19 Call Center
06.2020 - 07.2020
Bachelor of Science - Biology w/ Chem
The University of The Bahamas
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