Tonisha Knowles
Marsh Harbor,Bahamas
Summary
A Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Agent
BAHAMAS AIR HOLDINGS LTD
05.2016 - 04.2023
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Attended training sessions regularly to stay current on new products or services.
- Answered incoming calls promptly and professionally within company standards.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Guest Service Agent
Sky Bahamas LTD
01.2014 - 01.2016
- Selling Tickets, Greeting Passengers, Providing Flight Information, Helping Passengers board their plane, Checking passengers in for their flight
- Greeted guests with a friendly and welcoming attitude.
- Registered guests into the computer system accurately and efficiently.
- Answered inquiries about hotel services, facilities and local attractions.
Sales Executive Officer & Receptionist
Ocean Reef Resort & Yacht Club - Time Share -APEX
01.2012 - 12.2013
- Selling products or services to customers, and representing the brand
- This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships
- Submitting and processing orders to ensure customers receive the products or services they request on time
- Greeting Customers 'tours'.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
Front Desk Receptionist
Royal Palm Resort & Suite
07.2010 - 07.2011
- Booking & Rebooking rooms via (telephone or email), Greet all guests and assist them with check-in and check-out, Respond to all guest questions and requests, Managing rooms (cleaning)
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Education
Academic Art, High School Diploma -
St. Georges High
06.2010
Diploma -
Freeport Primary School
07.2004
Skills
- Hard Worker
- Determined
- Competent Communicator
- Team player
- Critical Thinker
- Problem Solver
- Call Control
- Outstanding Communication Skills
- File Management
- Account Management
- Documentation and Reporting
- Information Updates
- Customer Relations
Certification
- B.J. C'S: English Language, Mathematics, Religious Studies, Art &Design
- B.G.C.S. E'S: Religious Studies, English Language
References
Available Upon Request
Timeline
Customer Service Agent
BAHAMAS AIR HOLDINGS LTD
05.2016 - 04.2023
Guest Service Agent
Sky Bahamas LTD
01.2014 - 01.2016
Sales Executive Officer & Receptionist
Ocean Reef Resort & Yacht Club - Time Share -APEX
01.2012 - 12.2013
Front Desk Receptionist
Royal Palm Resort & Suite
07.2010 - 07.2011
Academic Art, High School Diploma -
St. Georges High
Diploma -
Freeport Primary School
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