T’Quavia Rolle
Nassau
Summary
Outgoing and detail orientated, proficient at building and maintaining professional relationships. An autonomous worker committed to providing high quality services as well as seeking to leverage my interpersonal skills to provide a friendly, fun, and comfortable atmosphere for guests and/or customers as well as my fellow colleagues.
Overview
9
9
years of professional experience
Work History
CONTACT CENTRE AGENT
ALIV/ CABLE BAHAMAS
09.2023 - 09.2025
- During this customer facing position, I provided technical and or customer support to our subscribers through personal interface or utilizing various electronic and multimedia channels
- Serving customers by determining requirements, answering inquires, troubleshooting, resolving problems, fulfilling requests, and maintaining database by updating profiles during customers’ interactions
- Answered 250 (avg) calls per day exceeding quota by 15%
- Provided prompt customer support with a professional, friendly and patient attitude
- Proactively memorized over 55 company products and services
- Trained 6 new hires thus far on company- specific policies, procedures, and compliance guidelines
- Listened, diagnosed, and resolved technical issues guiding users through step by step solutions
- Worked closely with Customer Support Experience Supervisors and other departments to promote collaborative approach to problem solving to enhance customers’ overall experience
SERVER / FOOD AND BEVERAGE RESERVATIONS CLERK
SANDALS EMERALD BAY
08.2021 - 08.2023
- As a Server at this illustrious resort my focal priority was guest satisfaction therefore, my particular duties that would succeed and exceed in this title were:
- Taking orders/ being aware and educated of the menu to help with recommendations
- Setting and clearing tables and/or dishes
- Being attentive to diners such as ensuring needs are met during their experience as well as drink refills
- Addressing service issues if need be promptly and swiftly, referring to management in extreme cases
- Ensuring service station, tables, and sometimes the kitchen (back station) were properly sanitized
- Adequately stocking the service station with necessary restaurant supplies
- Greeting and seating guests
- As a Food and Beverage Reservations Clerk I was responsible for all (12) restaurant bookings and general administrative duties within the department
- Whereby, my role included key responsibilities such as:
- Possessing full and accurate information about all F&B outlets, promotions and special events
- Handled bookings for all F&B outlets before restaurants are open
- Handled all F&B inquiries coming through phone and e-mails
- Handled group inquiries and bookings for restaurants, preparing offers and contracts for groups
- Creating seating arrangement diagrams we called ‘Dine Arounds’ for groups in F&B outlets and private functions
- Responsible for the control over the number of reservations made for a day for any outlet
- Ensuring that all customers' inquiries were taken care of in a timely and efficient manner etc
RECEPTIONIST/SALES ASSOCIATE
AUTOMOTIVE INDUSTRIAL DISTRIBUTORS (AID)
09.2020 - 07.2021
- Customers warmly greeted as soon as they approached the area
- Answered, screened and forwarded incoming phone calls providing basic and accurate information in-person and via phone/email, as well as performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
SALES ASSOCIATE
SUGAR APPLE ENTERTAINMENT STIR UP THE FUN
08.2019 - 02.2020
- Worked closely with customers to determine their wants/desires and answered their questions about our product to recommend the right solutions for an overall satisfying experience
CASHIER/ PHONE OPERATOR
MARCO’S PIZZA
02.2018 - 01.2019
- Facilitated money transactions by receiving mostly cash notwithstanding credit/debit cards and cheques as well
SECRETARY ASSISTANT (SUPPORT STAFF)
UNIVERSITY OF THE BAHAMAS
06.2018 - 08.2018
- Trained and gained experience in basic (first level) office procedure
TAX COMPLIANCE OFFICER'S ASSISTANT
DEPARTMENT OF INLAND REVENUE
08.2016 - 08.2016
- Assisted in inspecting tax cases by the Government
Education
No Degree - Electrical Engineering
University of The Bahamas
Nassau New ProvidenceHigh School Diploma -
C. V. Bethel High School
Nassau New Providence06-2017
Skills
- Effective troubleshooting skills
- Support resolution skills
- Detail-oriented data management
- Customer service
Timeline
CONTACT CENTRE AGENT
ALIV/ CABLE BAHAMAS
09.2023 - 09.2025
SERVER / FOOD AND BEVERAGE RESERVATIONS CLERK
SANDALS EMERALD BAY
08.2021 - 08.2023
RECEPTIONIST/SALES ASSOCIATE
AUTOMOTIVE INDUSTRIAL DISTRIBUTORS (AID)
09.2020 - 07.2021
SALES ASSOCIATE
SUGAR APPLE ENTERTAINMENT STIR UP THE FUN
08.2019 - 02.2020
SECRETARY ASSISTANT (SUPPORT STAFF)
UNIVERSITY OF THE BAHAMAS
06.2018 - 08.2018
CASHIER/ PHONE OPERATOR
MARCO’S PIZZA
02.2018 - 01.2019
TAX COMPLIANCE OFFICER'S ASSISTANT
DEPARTMENT OF INLAND REVENUE
08.2016 - 08.2016
No Degree - Electrical Engineering
University of The Bahamas
High School Diploma -
C. V. Bethel High School