Summary
Overview
Work History
Education
Skills
Timeline
Generic

T’Quavia Rolle

Nassau

Summary

Outgoing and detail orientated, proficient at building and maintaining professional relationships. An autonomous worker committed to providing high quality services as well as seeking to leverage my interpersonal skills to provide a friendly, fun, and comfortable atmosphere for guests and/or customers as well as my fellow colleagues.

Overview

9
9
years of professional experience

Work History

CONTACT CENTRE AGENT

ALIV/ CABLE BAHAMAS
09.2023 - 09.2025
  • During this customer facing position, I provided technical and or customer support to our subscribers through personal interface or utilizing various electronic and multimedia channels
  • Serving customers by determining requirements, answering inquires, troubleshooting, resolving problems, fulfilling requests, and maintaining database by updating profiles during customers’ interactions
  • Answered 250 (avg) calls per day exceeding quota by 15%
  • Provided prompt customer support with a professional, friendly and patient attitude
  • Proactively memorized over 55 company products and services
  • Trained 6 new hires thus far on company- specific policies, procedures, and compliance guidelines
  • Listened, diagnosed, and resolved technical issues guiding users through step by step solutions
  • Worked closely with Customer Support Experience Supervisors and other departments to promote collaborative approach to problem solving to enhance customers’ overall experience

SERVER / FOOD AND BEVERAGE RESERVATIONS CLERK

SANDALS EMERALD BAY
08.2021 - 08.2023
  • As a Server at this illustrious resort my focal priority was guest satisfaction therefore, my particular duties that would succeed and exceed in this title were:
  • Taking orders/ being aware and educated of the menu to help with recommendations
  • Setting and clearing tables and/or dishes
  • Being attentive to diners such as ensuring needs are met during their experience as well as drink refills
  • Addressing service issues if need be promptly and swiftly, referring to management in extreme cases
  • Ensuring service station, tables, and sometimes the kitchen (back station) were properly sanitized
  • Adequately stocking the service station with necessary restaurant supplies
  • Greeting and seating guests
  • As a Food and Beverage Reservations Clerk I was responsible for all (12) restaurant bookings and general administrative duties within the department
  • Whereby, my role included key responsibilities such as:
  • Possessing full and accurate information about all F&B outlets, promotions and special events
  • Handled bookings for all F&B outlets before restaurants are open
  • Handled all F&B inquiries coming through phone and e-mails
  • Handled group inquiries and bookings for restaurants, preparing offers and contracts for groups
  • Creating seating arrangement diagrams we called ‘Dine Arounds’ for groups in F&B outlets and private functions
  • Responsible for the control over the number of reservations made for a day for any outlet
  • Ensuring that all customers' inquiries were taken care of in a timely and efficient manner etc

RECEPTIONIST/SALES ASSOCIATE

AUTOMOTIVE INDUSTRIAL DISTRIBUTORS (AID)
09.2020 - 07.2021
  • Customers warmly greeted as soon as they approached the area
  • Answered, screened and forwarded incoming phone calls providing basic and accurate information in-person and via phone/email, as well as performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

SALES ASSOCIATE

SUGAR APPLE ENTERTAINMENT STIR UP THE FUN
08.2019 - 02.2020
  • Worked closely with customers to determine their wants/desires and answered their questions about our product to recommend the right solutions for an overall satisfying experience

CASHIER/ PHONE OPERATOR

MARCO’S PIZZA
02.2018 - 01.2019
  • Facilitated money transactions by receiving mostly cash notwithstanding credit/debit cards and cheques as well

SECRETARY ASSISTANT (SUPPORT STAFF)

UNIVERSITY OF THE BAHAMAS
06.2018 - 08.2018
  • Trained and gained experience in basic (first level) office procedure

TAX COMPLIANCE OFFICER'S ASSISTANT

DEPARTMENT OF INLAND REVENUE
08.2016 - 08.2016
  • Assisted in inspecting tax cases by the Government

Education

No Degree - Electrical Engineering

University of The Bahamas
Nassau New Providence

High School Diploma -

C. V. Bethel High School
Nassau New Providence
06-2017

Skills

  • Effective troubleshooting skills
  • Support resolution skills
  • Detail-oriented data management
  • Customer service

Timeline

CONTACT CENTRE AGENT

ALIV/ CABLE BAHAMAS
09.2023 - 09.2025

SERVER / FOOD AND BEVERAGE RESERVATIONS CLERK

SANDALS EMERALD BAY
08.2021 - 08.2023

RECEPTIONIST/SALES ASSOCIATE

AUTOMOTIVE INDUSTRIAL DISTRIBUTORS (AID)
09.2020 - 07.2021

SALES ASSOCIATE

SUGAR APPLE ENTERTAINMENT STIR UP THE FUN
08.2019 - 02.2020

SECRETARY ASSISTANT (SUPPORT STAFF)

UNIVERSITY OF THE BAHAMAS
06.2018 - 08.2018

CASHIER/ PHONE OPERATOR

MARCO’S PIZZA
02.2018 - 01.2019

TAX COMPLIANCE OFFICER'S ASSISTANT

DEPARTMENT OF INLAND REVENUE
08.2016 - 08.2016

No Degree - Electrical Engineering

University of The Bahamas

High School Diploma -

C. V. Bethel High School

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T’Quavia Rolle