Travis Carice

Responsibilities:

- Lead, evaluate, and motivate Recreation Department employees to meet cultural and core standards.

- Ensure guest satisfaction through quality checks and handling complaints, concerns, and special requests.

- Conduct pre-shift meetings for effective communication.

- Assist with tasks such as towel distribution, pool/beach cleanup, and chair relocation.

- Manage and update POS systems, team schedules, vacation requests, and sick notes.

- Oversee daily Infor review, approvals, and pre-shift updates.

- Handle guest-related email inquiries and attend pre-con meetings.

- Monitor iPoolside Symphony for reservations and manage rotation sheets.

- Review Medallia surveys and identify areas for improvement.

- Conduct cabana walkthroughs, verify check-ins, and update Recreation-related reports and We Cares.

Responsibilities:

- Stock, replace, inspect, move, and clean mini-bars following departmental procedures.

- Track and complete daily worksheets for mini-bar stock.

- Replenish mini-bar items in rooms and maintain the pantry in terms of stock, stacking, and cleanliness.

- Remove expired products as per procedure.

- Maintain assigned mini-bar carts and storerooms by raising store requisitions.

- Complete assigned floors and room requests for mini-bar service.

- Provide exceptional customer service and professionalism at all times.

Responsibilities:

- Process, package, and ship orders accurately.

- Organize packages and maintain inventory.

- Inspect packages for defects and damages.

- Examine all shipments.

- Optimize warehouse space organization.

- Receive, unload, and place incoming inventory correctly.

- Verify and fill customer invoices.

- Follow all safety and hygiene regulations.

- Suggest improvements to warehousing procedures.

- Ensure the warehouse is clean and organized daily.