Summary
Work History
Education
Skills
Timeline
Generic

Trekees Marsh

Nassau,NP

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Work History

Concierge Representative

Sandals resort
Nassau , Bahamas
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Greeted guests upon arrival and provided information about amenities, services, and local attractions.

Front Desk Agent

Cove Atlantis
Nassau , Bahamas
  • Verified customer credit to establish payment method for accommodations.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Computed bills, collected payments and made change for guests.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Posted incidental charges to ledgers, manually or by using computers.

Front Desk Supervisor

Resorts world Bimini
Nassau , Bahamas
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Resolved customer complaints promptly and efficiently.
  • Ensured that all safety regulations were followed at all times.
  • Tracked inventory of supplies needed for the front desk area.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Implemented strategies for improving customer service standards across the department.

Front Desk Agent

Rosewood Bahamar
Nassau , Bahamas
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Maintained cleanliness of lobby area at all times.
  • Inputted guest information into computer system accurately and securely.
  • Kept accurate records of guest transactions.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided excellent customer service while upholding company policies.

Education

High School Diploma -

Doris Johnson Senior
Prince Charles,Nassau Bahamas

High School Diploma -

D.W Davis Senior High
Wilton Street , Nassau Bahamas

Skills

  • Lobby oversight
  • Transportation information
  • Room assignments

  • Event planning experience
  • Conflict resolution expertise
  • Hospitality service expertise

Timeline

Concierge Representative

Sandals resort

Front Desk Agent

Cove Atlantis

Front Desk Supervisor

Resorts world Bimini

Front Desk Agent

Rosewood Bahamar

High School Diploma -

Doris Johnson Senior

High School Diploma -

D.W Davis Senior High

Similar Profiles

CREATE PROFILE
Trekees Marsh