Trevor Lightbourne
Nassau, New Providence
Summary
Adept at enhancing customer satisfaction and streamlining operations, my tenure at Cafe Boulud, Rosewood honed my inventory management and problem-solving skills. Leveraging customer engagement and teamwork, I boosted service quality and efficiency, contributing significantly to business growth.
Overview
12
12
years of professional experience
Work History
Asst. Food & Beverage Manager
Cafe Boulud, Rosewood, CTF Baha Mar
2022.05 - Current
- Purchased beverage stock and handled all inventory needs.
- Maintained highest standards for beverage quality and service.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
- Worked closely with culinary professionals to improve the dining experience through pairing recommendations for food menus.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Pool & Beach Supervisor
Rosewood, CTF Baha Mar
2021.11 - 2022.05
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Pool & Beach Attendant
KLK Consulting Ltd.
2021.07 - 2021.11
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
- Adapted to constantly changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity.
- Increased guest satisfaction by promptly attending to their needs and requests throughout their visit.
- Supported revenue growth by upselling beach amenities such as cabanas, lounge chairs, and water sports activities.
Landscape Groundskeeper
Four Seasons Landscaping & Nursery
2021.01 - 2021.07
- Operated various landscaping equipment safely and efficiently, including mowers, trimmers, edgers, blowers, and chainsaws.
- Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
- Communicated effectively with clients addressing concerns about their property''s health or appearance.
- Contributed to a clean environment by disposing of waste materials responsibly through recycling or composting methods when applicable.
Sales Representative
Fathia Investments
2020.03 - 2020.03
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Delivery Driver
Sandy's Cafe & Catering
2018.02 - 2020.03
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Bar and Restaurant Manager
The Shoal Bistro
2017.01 - 2017.12
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
F&B Trainee
Sandals Royal Bahamian
2017.05 - 2017.08
- Gained extensive knowledge of food preparation techniques, ingredients, and dish presentation to enhance guest experience.
- Enhanced customer satisfaction by providing exceptional service and a welcoming dining environment.
- Collaborated with team members to ensure seamless operations during high volume periods.
- Received consistent positive feedback from guests regarding service quality and attentiveness.
- Leveraged knowledge of F&B trends gained through industry research to provide informed recommendations on potential updates or enhancements for the restaurant.
- Implemented time management strategies to prioritize tasks effectively during peak hours without compromising on service quality.
On-Call Server
University of the Bahamas
2013.04 - 2016.12
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Assessed dietary restrictions or allergies among patrons before making knowledgeable menu recommendations.
- Collaborated with team members during shift transitions, ensuring continuity of service throughout busy periods.
- Enhanced customer satisfaction by providing timely and efficient service during high-volume events.
Crew Person
McDonald's
2012.06 - 2013.02
- Contributed to sales growth through upselling promotional items and meal deals.
- Enhanced customer satisfaction by delivering prompt and accurate order fulfillment.
- Adhered to strict hygiene standards, reducing the risk of foodborne illnesses and maintaining a safe dining environment.
- Completed daily opening and closing procedures, ensuring store readiness for optimal operation.
Education
Bachelor of Science - Hospitality Management
University of The Bahamas
University Boulevard07.2017
High School Diploma -
C.C. Sweeting Senior High
Gregory Street06.2012
T.A. Thompson Junior High
Warren Street 06.2009
Mabel Walker Primary
Tucker Road06.2006
Skills
- Customer service experience
- Purchasing strategy
- Customer Engagement
- Customer service background
- Inventory Management
- Menu development
- Cost Control
- Teamwork and Collaboration
- Multitasking
- Problem-solving abilities
- Active Listening
- Safe Food Handling
- Scheduling Staff
Timeline
Asst. Food & Beverage Manager
Cafe Boulud, Rosewood, CTF Baha Mar
2022.05 - Current
Pool & Beach Supervisor
Rosewood, CTF Baha Mar
2021.11 - 2022.05
Pool & Beach Attendant
KLK Consulting Ltd.
2021.07 - 2021.11
Landscape Groundskeeper
Four Seasons Landscaping & Nursery
2021.01 - 2021.07
Sales Representative
Fathia Investments
2020.03 - 2020.03
Delivery Driver
Sandy's Cafe & Catering
2018.02 - 2020.03
F&B Trainee
Sandals Royal Bahamian
2017.05 - 2017.08
Bar and Restaurant Manager
The Shoal Bistro
2017.01 - 2017.12
On-Call Server
University of the Bahamas
2013.04 - 2016.12
Crew Person
McDonald's
2012.06 - 2013.02
Bachelor of Science - Hospitality Management
University of The Bahamas
High School Diploma -
C.C. Sweeting Senior High
T.A. Thompson Junior High
Mabel Walker Primary
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