Troy T. Williamson

• Delivered comprehensive technical support for end-users, enhancing system functionality and user experience across departments.
• Diagnosed and resolved hardware and software issues, minimizing downtime and improving operational efficiency for users.
• Led the installation and configuration of IT systems, ensuring seamless integration within the organizational infrastructure.
• Coordinated vendor management activities to optimize service delivery and maintain high-quality IT resources.
• Assisted in configuring, managing, and monitoring Azure services such as storage accounts, web applications, and virtual networks.
• Developed and sustained comprehensive system documentation to enhance operational efficiency and team collaboration.
• Diagnosed and addressed server and OS virtualization challenges to ensure seamless operations.
• Developed and implemented training programs for end-users, focusing on best practices for system usage to improve overall productivity and confidence in technology tools.
• Analyzed hardware and software components of cloud and on-premises applications to ensure optimal functionality and reliability.
• Achieved improved system performance by executing preventative maintenance, including timely installation of OS patches and updates. Resolved equipment issues through proactive troubleshooting. Maintained high operational standards for relevant equipment.
• Facilitated issue resolution by serving as escalation point and providing advanced Tier 2+ support.
• Facilitated timely and accurate customer feedback collection to enhance service quality.

• Supports and assists management by tracking of IT inventory and fixed IT assets.

These include process and record fixed-asset additions,

retirements, depreciation, maintenance and repair expenses,

enhancements, revaluations, transfers, and adjustments.

• Information Technology Management
• Supports and assists management in the planning of IT resources including IT policy and standards development, and architecture and implementation planning
• Supports IT vendor management for systems development and operations
• Installs and configures hardware and software for end-users
• Prepares the implementation strategy for upgrading 'client' operating systems
• Work with providers to trouble-shoot cloud-based software
• Troubleshoot issues which may arise with the electronic medical report software
• Troubleshoots and repairs computer peripherals and software
• Support communications technology vendor management
• Understand web-based technology
• Assist with the management of quality service within the IT environment

• Installing software and Hardware
• Maintaining and repairing Desktops and Laptops
• Troubleshooting different computer and printer issues
• Performed timely upgrades of hardware components, optimizing performance and extending device lifespans.**
• Maximized productivity through expert time management skills, allowing for multiple concurrent repairs without sacrificing quality of workmanship.
• Maintained accurate records of repair activities and inventory levels for better resource management and tracking.**
• Disassembled computers to perform diagnostics and check for repair needs.

• Information Technology Department Installing software and hardware.
• Maintaining and repairing equipment.
• Troubleshooting different computer issues.
• Linked computers to network and peripheral equipment.
• Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.

• Composed and produced cards for NHI customers
• Maintains customer records by updating account information

• Assisted Computer Technicians within the IT Department. Troubleshooting different computer issues.
• Monitored system performance metrics to proactively identify potential issues and optimize resource allocation.
• Conducted regular security audits to ensure compliance with internal policies and regulatory standards.