Summary
Overview
Work History
Education
Skills
LANGUAGES
Community Service
ADDITIONAL INFORMATION
Timeline
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Tyla Maria Smith

Tyla Maria Smith

Nassau,Bahmas

Summary

Accomplished hospitality professional offers strong background providing superior customer service, arranging reservations, and solving complex problems. Skilled in multitasking and working in fast-paced environments. Outstanding ability to build rapport with guests and colleagues. Proven ability to build relationships and ensure satisfaction.

Experienced with strategic business management, operational oversight, and team leadership. Utilizes data-driven strategies to enhance business performance and streamline operations. Track record of fostering collaborative work environment and achieving business objectives.

Overview

3
3
years of professional experience

Work History

Concierge Agent

Atlantis Paradise Island-Royal Towers
11.2022 - 03.2025
  • Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
  • Coordinated luxury transportation arrangements for guests, ensuring seamless travel experiences.
  • Provided personalized recommendations for dining, activities, and entertainment tailored to individual preferences.
  • Maintained updated knowledge of hotel amenities and local attractions to enhance guest experiences.
  • Collaborated with various departments to facilitate special requests and ensure guest satisfaction.
  • Trained new staff on concierge procedures, enhancing team efficiency and service quality.
  • Implemented feedback mechanisms to gather guest insights for continuous improvement of services offered.
  • Led initiatives to streamline concierge operations, resulting in improved response times and client relations.

Sales Professional

John Bull Ltd
08.2022 - 11.2022
  • Trained newly hired sales team members regarding company procedures and standards.
  • Attended scheduled training sessions, department meetings and company events to build expertise and promote company image.
  • Handled client deposits and transactions and updated billing information in company databases.
  • Advised clients regarding accounts, pricing schedules and financing options.
  • Developed and maintained strong client relationships to drive repeat business and enhance customer loyalty.
  • Executed sales strategies to achieve quarterly targets, consistently exceeding expectations in competitive markets.
  • Reached performance objectives and generated over $10,000 in sales.

Education

High School Diploma -

Kingsway Academy
Nassau, New Providence
06.2022

Skills

  • Diversity appreciation
  • Customer service expertise
  • Exceptional communication
  • Guest relations
  • Personal assistance
  • Administrative skills
  • Office administration
  • Maintaining files

LANGUAGES

Spanish - Conversational

Community Service

Bahamas Humane Society, Animal Care, 2017-08, Present, Resolve customer complaints regarding sales and service., Oversee regional and local sales managers and their staffs., Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs, Determine price schedules and discount rates., Monitor customer preferences to determine focus of sales efforts., Monitor animals recovering from surgery and notify veterinarians of any unusual changes or symptoms, Clean and maintain kennels, animal holding areas, examination or operating rooms, or animal loading or unloading facilities to control the spread of disease, Provide emergency first aid to sick or injured animals., Clean, maintain, and sterilize instruments or equipment.

ADDITIONAL INFORMATION

Awards & Honors Extracurricular Activities

Timeline

Concierge Agent

Atlantis Paradise Island-Royal Towers
11.2022 - 03.2025

Sales Professional

John Bull Ltd
08.2022 - 11.2022

High School Diploma -

Kingsway Academy

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Tyla Maria Smith