ULYSSES SMITH
Nassau,The Bahamas
Summary
Industrious Guest Services Agent adept in expedient complaint resolution through tactful and diplomatic communication combined with resourceful problem-solving. Driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
VIP Coordinator
Atlantis, Paradise Island
01.2022 - Current
- Plan and organize VIP Guests' stays at the resort
- Book tours and fun-filled experiences for guests
- Streamline check-in process to decrease wait times and increase customer satisfaction.
- Investigate guest challenges and sources of dissatisfaction to offer a timely resolution.
- Respond to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Handle guest check-outs while paying attention to special requests, and deliver a professional and warm interaction to aid in continued guest stays
Front Office Coordinator
Atlantis, Paradise Island
07.2018 - 01.2022
- Manage check-in & check out responsibilities
- Coordinate the front office with prompt response services to ensure all guest satisfaction are exceeded beyond expectations
- Handle guest concerns and inquiries in a time and efficient manner.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Bellman/ Concierge/ Front Office agent/ Private Dinner Server
Sandals Emerald Bay Resort
07.2016 - 12.2017
- Management of Front Office & Concierge daily operations (check-in, check-out, and payment authorization)
- Take payment from customers
- Respond to guests issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Coordination of bellman duties particularly check-in and check-out luggage delivery while assisting with front-of-house social events
- Set up, serving, and breaking down private candle-light dinners, ensuring a personalized romantic experience after guest consultation and reviewing stay history
Cashier/ Clerk
AUTEC | Atlantic Underwater Testing & Evaluation Center
03.2014 - 07.2016
- General sales, sales volume control, cash deposit, and cash float maintenance
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
Central Andros High School
06.2013
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Stafford Creek Primary School
06.2008
Skills
- Problem solving
- Coordination
- Guest Relations Management
- Exceptional communication
- Networking and relationship-building
- Conflict resolution techniques
- Brand representation
Training
- HR Essentials
- Servicing without Bias
- Accountability
- Labour Relations
- Writing Smart Goals
Hobbies and Interests
- Exploring new experiences
- Music
- Traveling
Certification
Travel and Tourism Management Certificate
- LMS Certified, Alison.com
- Completed October, 2024
Timeline
VIP Coordinator
Atlantis, Paradise Island
01.2022 - Current
Front Office Coordinator
Atlantis, Paradise Island
07.2018 - 01.2022
Bellman/ Concierge/ Front Office agent/ Private Dinner Server
Sandals Emerald Bay Resort
07.2016 - 12.2017
Cashier/ Clerk
AUTEC | Atlantic Underwater Testing & Evaluation Center
03.2014 - 07.2016
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Stafford Creek Primary School
Travel and Tourism Management Certificate
- LMS Certified, Alison.com
- Completed October, 2024
Central Andros High School
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