Vakati Fernander
Nassau
Summary
Objective: To obtain a position that provides valuable, and tangible skills, which may assist me in my future endeavors. Proven track record in enhancing customer satisfaction and streamlining processes, as demonstrated at Marcus at Bahamar. Skilled in customer service and database management, adept at multitasking and active learning. Improved efficiency and guest relations through innovative solutions, contributing to significant positive outcomes in both administrative and guest-facing roles. Meticulous with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Marcus at Bahamar
06.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Administrative Assistant
Gray's Disposal Co.
09.2020 - 06.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Admissions Ambassador
Lipscomb University
09.2018 - 08.2020
- Built strong relationships with prospective students, addressing concerns and answering questions to facilitate informed decisions.
- Coordinated open house events successfully, creating informative presentations that highlighted key aspects of campus living and learning experiences.
- Assisted in streamlining application processes for improved efficiency and reduced response times.
- Participated in admissions events which brought large numbers of prospective students to campus.
Database Assistant Administrator
Lipscomb University
09.2018 - 08.2020
- Maintained high levels of data accuracy through thorough quality control checks and validation processes.
- Supported building of new system environments and upgrading or patching existing systems.
- Developed efficient workflows for handling incoming information requests from various departments within the organization.
- Improved database efficiency by organizing and updating records regularly.
- Assisted in data entry tasks for accurate and timely information storage.
Education
Some Completion - Computational Biology And Spanish
Lipscomb University
Nashville, TNHigh School Diploma -
Vasaka Academy(Homeschool)
Nassau, Bahamas06.2017
Skills
- Customer Service
- Strong multitasking
- Active Learning
- Guest Relations
Timeline
Restaurant Hostess
Marcus at Bahamar
06.2021 - Current
Administrative Assistant
Gray's Disposal Co.
09.2020 - 06.2021
Admissions Ambassador
Lipscomb University
09.2018 - 08.2020
Database Assistant Administrator
Lipscomb University
09.2018 - 08.2020
Some Completion - Computational Biology And Spanish
Lipscomb University
High School Diploma -
Vasaka Academy(Homeschool)
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