Valdez Valentina Wright
Freeport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Receptionist
Lil Man Auto
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Server
Sandals Emerald Bay
01.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Call Center Agent
Itel Bpo
04.2018 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
Education
High School Diploma -
Blanche Ely High
Skills
- Customer Service
- Product Knowledge
- Work Prioritization
- Issue and Complaint Resolution
- Calm Under Pressure
- Cash Handling
Timeline
Receptionist
Lil Man Auto
02.2023 - Current
Server
Sandals Emerald Bay
01.2022 - 02.2023
Call Center Agent
Itel Bpo
04.2018 - 11.2021
High School Diploma -
Blanche Ely High
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