Valdez Valentina Wright
Freeport,Grand Bahama
Summary
*FULLY VACCINATED*
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Lil Man Auto
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Server
Sandals Emerald Bay
01.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Call Center Agent
Itel Bpo
04.2018 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
Front Desk Agent
Island Seas Resort
01.2016 - 03.2018
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
Education
High School Diploma -
Blanche Ely High
Skills
- Customer Service
- Work Prioritization
- Issue and Complaint Resolution
- Calm Under Pressure
- Cash Handling
- Safe Food Handling
- Point of Sale (POS) system operations
- Guest Services
- Listening Skills
Timeline
Receptionist
Lil Man Auto
02.2023 - Current
Server
Sandals Emerald Bay
01.2022 - 02.2023
Call Center Agent
Itel Bpo
04.2018 - 11.2021
Front Desk Agent
Island Seas Resort
01.2016 - 03.2018
High School Diploma -
Blanche Ely High
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