Vallencia Mott
Nassau,New Providence
Summary
Seasoned retail management professional with a demonstrated history of success in boosting team productivity and operational efficiency. Manage and encourage staff to achieve continuous improvements and maximize customer service standards. Proven leader with an analytical approach to tackling day-to-day and complex challenges.
Overview
11
11
years of professional experience
Work History
Front End Supervisor
Cost Right/ AML Foods LTD
11.2017 - 08.2023
- Coordinate and assist in training employees; ensure that staff training meets and exceeds the minimum levels set forth by senior management
- Monitor and evaluate staff performance, provide learning or coaching opportunities, and execute corrective actions
- Maintain professional relationships with subordinates and instill professionalism within the company
- Recommend and perform any disciplinary action or commendations per HR management policies
- Maintained a positive customer service attitude
- Developed and maintained job descriptions and job specifications
- Ensured high levels of customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier
Mom's Haven Convenience store
01.2016 - 11.2017
- Maintained awareness of surroundings and secured cash to prevent potential losses
- Maintained knowledge regarding payment
- Maintained checkout operations by following policies and procedures and reporting any needed adjustments
- Balanced the cash drawer by meticulously counting cash at the beginning and end of the shift
- Helped customers complete purchases, locate items, and join reward programs.
- Provide exceptional customer service in all interactions
- Identified opportunities to upsell products
- Followed all safety and security protocols.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Customer Service Representative
Caribbean Lighthouse
06.2012 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered customer advice and assistance, paying attention to special needs or wants.
Education
Career Diploma - Hotel And Restaurant Management
Penn Foster
05.2024
GED -
Penn Foster High
07.2023
High School Diploma -
St. Georges High School
07.2014
Skills
- Customer Service
- File Management
- Cash Counting
- Administrative Support
- Complaint Resolution
- Operations
- Hospitality Services
- Problem-Solving Skills
- Conflict Management
- Administrative Skills
- Training and Mentoring
- Listening Skills
Additional Information
During my time at AML Foods, I have been awarded the Ace of Initiative award for 3 consecutive years. Winning that award meant that you would have to exceed the company's expectations along with taking charge without being told to do so.
References
Available upon request
Timeline
Front End Supervisor
Cost Right/ AML Foods LTD
11.2017 - 08.2023
Cashier
Mom's Haven Convenience store
01.2016 - 11.2017
Customer Service Representative
Caribbean Lighthouse
06.2012 - 09.2015
Career Diploma - Hotel And Restaurant Management
Penn Foster
GED -
Penn Foster High
High School Diploma -
St. Georges High School
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