VANESSA H. LOPEZ
Lake Worth
Summary
An outgoing, dynamic, hardworking professional with a rich history of experience in QA/QC, revenue, accounts receivables, process improvement and staff training. Adept at leveraging superior results with strong leadership and organizational skills.
Overview
20
20
years of professional experience
Work History
Quality Assurance/Control QA/QC Officer
Supreme Court; Zcom Solutions
Nassau
10.2021 - Current
- Communicate timely and accurate analytical reports to QA Manager on issues and concerns regarding quality
- Provide training to 6 new staff in data entry, digitizing and indexing file
- Monitored and improved quality of work by providing feedback for continuous improvement
Credit and Collection Officer
Nassau Airport Development Co (NAD)
Nassau
01.2011 - 11.2019
- Developed and maintained relationships with customers and suppliers through account management
- Reduced AR by 90% and increased revenue by 30% through continuous process improvement
- Monitored over 500 portfolio accounts while generating new business.
- Successfully managed over $100M AR Portfolio
Collections Officer
RBC Royal Bank (Bahamas) Limited
Nassau
01.2010 - 12.2010
- Carried out day-day-day duties accurately and efficiently, successfully working within tight deadlines and fast-paced environment.
- Managed over 50 emails and customer calls per day and increased payment collection.
Office Supervisor
D'Arceuil & Co., Attorneys-At-Law
Providenciales
01.2008 - 01.2010
- Established workflow processes and implemented modifications to improve overall performance of 4 staff members
- Standardized office structures and processes to promote collaboration and increased performance; Improved client relations and customer service.
Accounts Officer
FirstCaribbean International Bank Ltd
Providenciales
07.2007 - 01.2008
- Provided excellent banking service in fast paced environment while reducing customer wait time; received mandatory training in Anti-money laundering (AML), KYC and Compliance
- Performed daily transactions, 5-10 new accounts, over 100 check cashing transactions, and 8-10 wire transfers per day
Billings Supervisor
Sunrise Medical Centre
Freeport
08.2000 - 07.2007
- Provided HR and administrative support to Hospital Administrator while improving customer service
- Promoted from HR admin to Billings Supervisor
- Carried out day-day-day duties accurately and efficiently; handled challenging situations with ease.
- Efficiently billed over 500 invoices to patients and insurance companies; managed over 50 calls per day.
Education
Bachelor of Science - Management
Southern College
Nassau, Bahamas07.2021
Associate of Science - Business Administration
Terreve College
Freeport, Bahamas07.2003
Skills
- Effective communication skills
- Highly developed organizational skills
- Analytical
- Critical thinking
- Focus on continuous improvement
- Attention to detail
- Ability to work independently
- Solid problem solving abilities
- Emotional Intelligence
- Proven and effective leadership
References (upon request)
Ms. Paula Rigby, VP Finance, Nassau Airport Development Co. Ltd.
Tel. 1-242-702-1042 or 1-242-424-8274
Email: paula.rigby@nas,bs
Ms. Lisa Bowe - HR Director, Advantage Business Consultants
C/O Supreme Court
Tel. 1-242-322-9555
Email: lbowe@advantagebcl.com
Mr. Jesse Albright - Project and Support Manager, Zcom Solutions
Email: jalbright@zcomsolutions.com
Timeline
Quality Assurance/Control QA/QC Officer
Supreme Court; Zcom Solutions
10.2021 - Current
Credit and Collection Officer
Nassau Airport Development Co (NAD)
01.2011 - 11.2019
Collections Officer
RBC Royal Bank (Bahamas) Limited
01.2010 - 12.2010
Office Supervisor
D'Arceuil & Co., Attorneys-At-Law
01.2008 - 01.2010
Accounts Officer
FirstCaribbean International Bank Ltd
07.2007 - 01.2008
Billings Supervisor
Sunrise Medical Centre
08.2000 - 07.2007
Bachelor of Science - Management
Southern College
Associate of Science - Business Administration
Terreve College
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