Vanta Black
COCKBURN TOWN,BAHAMAS
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Holding more than twenty five years of leadership, administrative and customer service abilities .
Overview
15
15
years of professional experience
12
12
years of post-secondary education
Work History
ADMINISTRATIVE SUPPORT
MANAGEMENT & SUPERVISION
- Managed a team of 8-13 multinational team in spa etiquette and professionalism
- KCompiled data for daily, monthly, quarterly reports, maintained financial journals
- Assisted Spa Directors/Marketing Managers, etc., with daily business duties
- Managed of $50,000 of inventory including professional and retail
- Oversaw all operations including, warehouse, storeroom, and office in absence of manager
- Troubleshoot and resolved complaints in a timely manner with the intended goal of client satisfaction a priority
- Participated in potential staff recruitment, hiring, scheduling training as well as current employee’s performance providing sales coaching and strategies to increase sales
- Assisted with payroll processing, which include hourly and multi-tiered commissions
- Coordinate onboarding for new team members (POS, scheduling, product knowledge, teleconferencing, etc.) Supervised maintenance and storeroom employees
- Responsible for staff payroll
- Directly supervised other employees, assisted with training, development and employee performance evaluations
- Manage and organize work flow as assigned by superiors
- Performed administrative and secretarial support functions for Operations Manager of a manufacturing company
- Coordinated and managed multiple priorities and projects
- Assisted with general accounting functions, maintained daily journals
- Provided telephone support, investigated and resolved billing problems
- Trained and supervised part time staff and interns.
CUSTOMER SERVICE AND SUPPORT
- Delivered excellent customer service by fulfilling requests and managing customer complaints to ensure even irate customers enjoyed an ultimately positive experience
- Page | 3 vanta black Retained a high level of servicing and care during persistent busy periods
- Acted as a liaison between the head office and customers, while demonstrating the ability to maintain composure and work efficiently in a fast- paced environment
- Organize special events and reservations Managed customer relations and provided exemplary service to customers.
SPA RECEPTIONIST, CUSTOMER SERVICE
01.2014 - 01.2015
- CLUB MED SPA, BAHAMAS COAST
- THERAPHY
OFFICE ASSISTANT/CUSTOMER SERVICE
NASSAU
01.2009 - 01.2012
OFFICE ASSISTANT/CUSTOMER SERVICE
PREMIUM
01.2007 - 01.2008
OFFICE ASSISTANT/MESSENGER
ISLANFD FM RADIO
, NASSAU
01.2006 - 01.2006
CUSTOMER SERVICE REP
BRITA CARIBBEAN
01.2005 - 01.2006
OFFICE ASSISTANT
BRITA CARIBBEAN, GRAND BAHAMA
FREEPORT
01.2002 - 01.2003
CASHIER/CUSTOMER SERVICE
JOHNSON’S DISCOUNT
NASSAU
01.1996 - 01.1999
HOSTESS/WAITRESS
CLUB MED, SALVADOR
01.1994 - 01.1999
Education
Associate of Business Administration -
Galilee College
01.2006 - 12.2010
Associate of International - Business Management
Success Training College
01.2005 - 01.2006
High School Diploma - undefined
C.H. Reeves Secondary Nassau
01.1995 - 01.1997
undefined
San Salvador High School
01.1991 - 01.1995
Skills
Administrative support
undefinedTimeline
SPA RECEPTIONIST, CUSTOMER SERVICE
01.2014 - 01.2015
OFFICE ASSISTANT/CUSTOMER SERVICE
01.2009 - 01.2012
OFFICE ASSISTANT/CUSTOMER SERVICE
PREMIUM
01.2007 - 01.2008
OFFICE ASSISTANT/MESSENGER
ISLANFD FM RADIO
01.2006 - 01.2006
Associate of Business Administration -
Galilee College
01.2006 - 12.2010
CUSTOMER SERVICE REP
BRITA CARIBBEAN
01.2005 - 01.2006
Associate of International - Business Management
Success Training College
01.2005 - 01.2006
OFFICE ASSISTANT
BRITA CARIBBEAN, GRAND BAHAMA
01.2002 - 01.2003
CASHIER/CUSTOMER SERVICE
JOHNSON’S DISCOUNT
01.1996 - 01.1999
High School Diploma - undefined
C.H. Reeves Secondary Nassau
01.1995 - 01.1997
HOSTESS/WAITRESS
CLUB MED, SALVADOR
01.1994 - 01.1999
undefined
San Salvador High School
01.1991 - 01.1995
ADMINISTRATIVE SUPPORT
MANAGEMENT & SUPERVISION
CUSTOMER SERVICE AND SUPPORT
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