Felicia Emmanuel
North Victoria Hill, San Salvador
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hospitality Attendant
Club Med Columbus Isle
10.2018 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Maintained clean and welcoming common areas, contributing to a positive guest experience.
- Supported team members during peak periods or when short-staffed by taking on additional responsibilities as necessary for seamless operations.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Spa Attendant
Club Med Spa By L'Occittane
01.2016 - 08.2018
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Managed laundry duties efficiently keeping sufficient stock of fresh linens available at all times.
- Greeted guests and escorted to correct treatment rooms.
Education
High School Diploma -
San Salvador Central High School
San Salvador, Bahamas06.2014
Skills
- Strong Work Ethic
- Hospitality services
- Guest Relations
- Relationship Building
- Cleaning and sanitizing
Certification
- BJCs
General Science -C
English Language -D
Craft Study -B
Religious Studies- C
Family & Consumer Science -C
Social Studies -D
- BGCSE
Clothing Construction -D
Timeline
Hospitality Attendant
Club Med Columbus Isle
10.2018 - Current
Spa Attendant
Club Med Spa By L'Occittane
01.2016 - 08.2018
High School Diploma -
San Salvador Central High School
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