Tiann Thompson

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with cruise-ship passengers and personnel to coordinate timely delivery of information and services
• Directed dispatching, routing, and tracking of guest
• Provide exceptional customer service, ticketing guests and creating life long experiences

- Greet and seat guest in restaurants

- Make sure guest are enjoying their dining experience

- Multitasking on the inside and outside of restaurants taking orders and serving food.

- Assist in on hand marketing and promotion of goods and services

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.