Vernel Rolle
Nassau,NP
Summary
Accomplished manager with a proven track record at Breezes Resort, enhancing team productivity by over 20% through effective leadership and efficient workflow implementation. Expert in risk management and team leadership, I excel in creating safe, engaging environments, significantly improving customer satisfaction and staff performance.
Knowledgeable [Desired Position] with strong background in upholstery and fabric maintenance. Demonstrates expertise in upholstery repair and restoration, contributing to high-quality finishes and customer satisfaction. Skilled in material selection and pattern matching, creating aesthetically pleasing and durable results.
Overview
28
28
years of professional experience
Work History
Upholstery Technician
Self Employed Services
New Look Upholstery, East Street South
04.2006 - Current
- Developed long-lasting professional relationships with clients through consistent delivery of high-quality workmanship.
- Mentored junior technicians in honing their upholstery skills, contributing to a positive and supportive team environment.
- Maintained a safe and organized workspace, adhering to industry standards and best practices for workplace safety.
- Gained expertise in working with diverse materials such as leather, vinyl, suede, and various fabric types to cater to varied client needs.
- Contributed to business growth through meticulous attention to detail in all upholstery projects.
- Kept up-to-date with industry trends, incorporating new materials and techniques into daily practice for continuous improvement in service quality.
- Provided excellent customer service by addressing inquiries and offering guidance on proper care techniques for upholstered items.
- Assisted clients in making informed decisions about upholstery styles that best suited their personal preferences and budget constraints.
- Optimized resource usage by accurately estimating material requirements for each upholstery project undertaken.
- Enhanced the appearance of furniture pieces by skillfully replacing worn-out fabric, padding, and springs.
- Improved customer satisfaction by expertly repairing and restoring a variety of upholstery types.
- Collaborated with team members to complete large-scale commercial upholstery assignments on schedule.
- Increased productivity by implementing time-saving techniques and tools for efficient project completion.
- Delivered exceptional results in refurbishing antiques, preserving their historic value while updating their aesthetic appeal.
- Exceeded client expectations with precise color matching and pattern alignment for seamless repairs.
- Measured, cut and sewed materials to fit specifications.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Disassembled [Products] to reupholster fabric.
- Stretched and tacked fabric into place.
- Streamlined inventory management by organizing materials and tools for easy access during project execution.
Night Manager
Jeffrey Stubbs
Breezes Resort
05.2005 - Current
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Trapeze Supervisor
Carlton McPhee
Breezes Resort
12.2003 - 07.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Entertainment Supervisor
Carlton McPhee
Breezes Resort
05.1998 - 03.2005
Entertainment Supervisor
Maltese Davis
Fun Club, Paradise Island
09.1996 - 02.1998
- Streamlined event planning processes for improved efficiency and reduced costs.
- Developed comprehensive training programs for staff to improve performance and enhance customer satisfaction.
- Implemented efficient systems for inventory management, reducing waste and ensuring proper allocation of resources across all events.
- Maintained a safe working environment by enforcing strict adherence to safety protocols among staff members.
Education
Associate of Arts - Business Management
Bahamas Baptist College
Jean St. Nassau, BahamasNo Degree - Upholstery
Bahamas Technical Vocational Institue
Old Trail, Nassau, BahamasHigh School Diploma -
Garvey Maceo High
Vernamfield, Clarendon, Jamaica07-1992
Skills
- Risk Management Awareness
- Team Leadership
- Reservation Coordination
- Effective Issue Management
- Customer service focus
- Customer Support
- Customer Engagement
- Effective Conflict Management
- Property Upkeep
- Policy enforcement
- Crisis Management Preparedness
- Reception oversight
- Staffing management
- Multi-department management
- Team performance monitoring
- Teamwork and collaboration
- Employee development
- Furniture repair
- Pattern making
- Padding installation
- Customer consultation
- Basic carpentry
- Stitching techniques
- Furniture restoration
- Reupholstering
- Spring replacement
- Safety practices
- Stretching fabric
- Repairing frames
- Efficient time management
- Teamwork
- Customer service
- Problem-solving
- Sewing
- Attention to detail
- Power tool operation
- Material handling
- Decision-making
- Relationship building
- Safety procedures
- Team building
- Self motivation
- Furniture frame repair
- Upholstery repair and restoration
- Work order interpretation
- Problem-solving aptitude
Disc Jockey at events
Disc Jockey at clubs, weddings, Staff Parties, Concerts, Banquets and school events and i recently got a invite to perform at a church youth event.
where i would set the tone of each event, first with beautiful up lights decoration around the wall and sound system strategic layout with quality sound to compliment.
Timeline
Upholstery Technician
Self Employed Services
04.2006 - Current
Night Manager
Jeffrey Stubbs
05.2005 - Current
Trapeze Supervisor
Carlton McPhee
12.2003 - 07.2005
Entertainment Supervisor
Carlton McPhee
05.1998 - 03.2005
Entertainment Supervisor
Maltese Davis
09.1996 - 02.1998
Associate of Arts - Business Management
Bahamas Baptist College
No Degree - Upholstery
Bahamas Technical Vocational Institue
High School Diploma -
Garvey Maceo High