Victenell Sears

• Coordinator
• Facilitated communication between different departments in order to resolve issues quickly.
• Resolved customer complaints or answered customers' questions.
• Answer emails
• Answer telephone
• Organized guest dinner, transportation and excursions.

• Front Desk-( Check in & out guest, Resolved guest complaints)
• Reservations - ( Reserve upcoming guest stay, respond to customer feedback or complaints in a timely manner.

Concierge- ( Reserve guest excursions, answer all queries and complaints. Book dinner and transportation.

• Night Auditor- ( Blocking rooms, resolving guest complaints, Data processing, Balancing outstanding accounts, Rectifying all open folio accounts, checking in all late arrivals and checking out all early departures)

• Front Desk- ( Welcome guest , Verified identification of customers before providing services or information. , check guest in and out, resolve guest complaints.)
• Reservations- ( Book upcoming reservations, process all cancellations, Answered telephones and direct calls to appropriate areas.)

• Human Resources Personal Assistant- ( Coordinated meetings between internal and external staff, Handled confidential documents and communications with discretion, safeguarding sensitive information, Assisted in process of new staff, providing training and support as needed.)
• Reservations- ( Data entry , Answering emails, Answering phone calls, creating reservations)
• Guest Service Representative- ( Welcoming internal and external guest , checking guest in and out.)

• Front Desk- ( Welcoming guest, checking guest in and out, answering emails)
• Gift Shop- ( Cashier , POS system & inventory)