Vilda Dean-Carroll
Summary
Dynamic and detail-oriented professional with extensive experience in the culinary field, notably at A Special Touch Bakery. Proven track record in enhancing product quality and training teams, while ensuring food safety and sanitation. A dedicated team player committed to delivering exceptional customer service and optimizing kitchen operations for efficiency.
Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.
Overview
20
20
years of professional experience
Work History
Baker
A Special Touch Bakery
10.2019 - Current
- Developed and refined recipes to enhance product quality and consistency.
- Oversaw daily production schedules to optimize workflow and meet demand.
- Trained and mentored junior bakers in techniques and safety protocols.
- Implemented inventory management practices to reduce waste and increase efficiency.
- Conducted regular quality checks to ensure adherence to health and safety standards.
- Developed unique recipes for a variety of baked goods to enhance product offerings.
- Managed inventory levels and sourced high-quality ingredients for consistent baking results.
- Streamlined production processes, reducing preparation time while maintaining product quality.
- Conducted regular quality control checks to ensure compliance with health and safety regulations.
- Innovated packaging solutions that improved product presentation and shelf life.
Store Manager
Bet Vegas
01.2014 - 04.2019
- Managed daily store operations, ensuring high levels of customer service and satisfaction.
- Trained and supervised team members, fostering a collaborative.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Resolved customer complaints efficiently, improving overall customer experience and loyalty.
- Coordinated staff schedules to align with peak business hours and maintain coverage.
- Developed promotional displays and executed marketing initiatives to drive sales growth.
Kitchen Staff Member
Long Island Breeze Resort
03.2008 - 01.2010
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated seating arrangements to optimize customer flow and satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Customer Service Representative
Shaynes Department Store
07.2006 - 10.2006
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in managing high-volume calls, ensuring timely responses and customer satisfaction.
- Documented customer interactions accurately using CRM software to track service performance.
- Collaborated with team members to streamline processes for improved service delivery.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained accurate inventory records to ensure availability of products for customer purchases.
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Collaborated with team members to achieve sales goals and improve store performance.
- Monitored product displays and merchandising standards to create an appealing shopping environment.
- Addressed customer inquiries and resolved issues promptly, fostering customer loyalty and satisfaction.
Kitchen Steward
The Jerk Pit
05.2005 - 06.2006
- Maintained cleanliness and organization of kitchen areas to ensure efficient workflow.
- Assisted in dishwashing and sanitation processes to uphold food safety standards.
- Operated commercial dishwashing equipment to support daily kitchen operations.
- Collaborated with kitchen staff to facilitate timely food preparation and service.
- Prepared ingredients by washing, chopping, and measuring for various dishes.
- Assisted chefs with food preparation tasks to maintain kitchen efficiency.
- Organized and stocked kitchen supplies to ensure readiness during service hours.
- Maintained cleanliness of workstations and adhered to food safety standards.
- Supported menu execution by following recipes accurately and consistently.
- Collaborated with team members to streamline prep processes and reduce wait times.
Education
General Studies
North Long Island High
Long Island06-2006
Skills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Kitchen safety
- Attention to detail
- Food safety
Timeline
Baker
A Special Touch Bakery
10.2019 - Current
Store Manager
Bet Vegas
01.2014 - 04.2019
Kitchen Staff Member
Long Island Breeze Resort
03.2008 - 01.2010
Customer Service Representative
Shaynes Department Store
07.2006 - 10.2006
Kitchen Steward
The Jerk Pit
05.2005 - 06.2006
General Studies
North Long Island High
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